Great learning experience with knowledgable manager.
Tax Preparer (Former Employee) – Fort Collins, CO – July 28, 2016
Typically, I worked the later shift on days I didn't have classes. I came in to help walk-in clients, answered phones when the receptionist went home for the day, prepared taxes, and prepared packets. When it would slow down, I would organize and clean the office. At the end of the day, I would close down the office.
All my co-workers were very supportive and I loved to work with them. They made the work environment fun. Yet, when appropriate they would be professional.
The manager was very supportive of helping me learn how to accurately file tax returns and work with clients to help them get the best service possible and understand when I was incapable of helping. I was told when I made mistakes, but the best part was I was also told how to prevent making mistakes in the future. The criticisms were very constructive.
The hardest part of the job was when I would get clients that weren't being truthful. I wanted to help everyone, but when people don't want to be honest about such a serious matter, the only thing to do sometimes is turn them away.
The most enjoyable part of the job was helping clients complete their returns. A lot of clients get stressed during tax season, being able to alleviate that stress was very rewarding.
Not enough experience with corporate tax returns