Windsor House, Inc. at Liberty Health Care Center showed/rewarded loyalty to the company.
Pros: immediate gratification of making people comfortable and wanted.
Cons: the amount of energy needed to care for multiple residents
As the Concierge daily tasks included reviewing admission paperwork with new residents/families, assisting Medical Records, Admissions, Social Services, Administrator as needed, sorting/filing/logging/gathering various information/paperwork, offering hospitality to residents/guests. As an STNA working mostly midnight shift rounds were done every two hours, basic/total care provided to residents within scope of practice, followed directions of nurses, assisted residents with ADL's.
I learned how to communicate with people from various backgrounds and life experiences, learned how to organize tasks of importance, also, how to cooperate with others.
Management of the nursing home was efficient, helpful, made ability to maintain credentialing easy with proper trainings, upheld policies/procedures.
Most coworkers were helpful in sharing needed information regarding resident changes/health needs and status, working together to ensure proper care of residents.
The most difficult part of this job was losing residents to death, seeing them suffer from various illnesses, watching families deal with decline of loved ones, encouraging residents to accept needed care, and the amount of work to be done was overwhelming if there were call offs.
The best part of my workday was making residents/families feel welcome and safe, and knowing that a smile, hug or listening could turn around someone's day.