Pros: Really relaxed managers, you basically get paid to hang out and talk sports
Cons: Nothing but shifts cut, uncooperative managers throughout all levels of management
I started work at Lids on a small hat kiosk in a high-theft area. My only duties were to guide customers to any products they wanted, answer questions, and complete sales through a Point of Sales system. Managers were usually very relaxed, and the level of professionalism expected of you was minimal at best. In contrast, District or Regional Managers were often extremely strict and expected company policy to be held to every point.
This made it difficult to know how to advance in the company. Personally, I tried to follow all company policy as expected by the District Managers. Working above the levels of my coworkers, picking up any shifts asked of me, and even completing the duties of an under-performing (and eventually fired) assistant manager did not get me any kind of attention for moving up in the company. After asking for a raise, I was promised a small one, finally lifting me from the minimum wage I was receiving. Even then, it took over two months for the local manager to fill out the one form required to advance my pay and position to "Keyholder" status.
Lids and their parent company Genesco continued to fail me as more and more hours were cut. This was not due to missing budgets, but in fact, due to exceeding predicted sales. The company was continuously cutting more and more hours to see how few employees could be scheduled (usually one at a time, no matter how busy the mall) while still meeting goals. Due to the extreme openness of the kiosk and the high-theft area, a single employee often found themselves acting more like a security guard than a sales associate, – more... and any losses on their shift were held heavily against them, despite the stand being severely understaffed by the company.
Upon moving into a Penn State dormitory, I transferred to a nearby Lids location that "had been holding an opening for me because they knew I needed a job up there." I arrived at Penn State in August, and received my first shift in the new location in October. I went from a nearly full time worker to basically jobless, despite all the company's promises of hours at the new location. Contact with higher level management about issues often took several days to get a response, which was almost always a single sentence hastily typed out through a smartphone email program, dodging questions or pushing responsibilities off to someone else. – less