Laid back call center with an asinine utilization expectation
Customer Service Support Representative (Current Employee) – Rosemont, IL – April 30, 2017
Life Fitness is one of the largest fitness product companies in the world, spanning the globe with their reach as a member of the Brunswick portfolio.
As a customer service representative, I am a direct first line of contact for customers of Life Fitness product to request anything from warranty status, part ordering, service tasks, or general inquiries . A typical day sees customers contacts ranging from approx. 45-60 unique scenarios from all walks of Life Fitness customers - both commercial and consumer.
There is a lot of specific product knowledge to learn with a rather steep learning curve. The software is outdated, glitchy, and at best, unresponsive and particular. Management acknowledges these struggles but does not address resolutions to the issues.
The workplace culture is great and most of the people who work in the call center are genuine people that share a common belief that the processes that we are forced to utilize make the job much harder and much more complicated than it should be.
The hardest part of the job is the mindless repetition that only requires attention to detail. There is no use for critical or strategic thinking and no incentives in place to go above and beyond what is expected.
The most enjoyable part of the job is knowing that this is merely a paycheck and that bigger and better things lie elsewhere for me.
Great corporate culture, low key atmosphere
Short breaks, mindless repetitive tasks, no consideration on input, outdated technology