Pros: convenient lunch breaks, internet use, casual dress
Cons: low pay, terrible hours, poor management, unclean bathrooms, reading a script all day
I would never recommend anyone to work there. I worked there for awhile and certainly saw some questionable things. When you first come in for your interviews, they lie to you. They will tell you anything they want to get you through the door. Warning: If they say the company provides growth or advancement that is a lie! Not only did I get told that, – more... but pretty much anyone who walked though that door got told the same thing. And boy, we were we sorely mistaken. You quickly find out that's not the case and then HR/management also bullies you into a schedule you didn't want or could not work. You find out that they look at you just as a seat in their building that can quickly be replaced. They used to hire those who were the best candidates for the job. Now they are using a temp agency to get people in quickly, no matter who they are. Don't get me wrong. You can find a needle in the haystack, but the majority end up being fired, quit, or behaving unethically while just getting by.
The hardest part of the job is the sales aspect. They want you to sell something that is way over priced for the customer. They want you to make it sound like it's something better than it is. It's tough trying to up-sell preventive health screenings that half the people may not even need. They may gave just had all the blood work done by their doctor, but you're supposed to weasel them into believing they need to have it again. The other thing is they are raising their prices again on the screenings/packages for the customers trying to make even more money. It's getting as expensive as going to go to your doctor.
Also, you slave all month on the phone trying to get the best up-sells and appointments to be high enough on their "scorecard" to bonus and keep your job. Here's the thing. Over time that I worked there, many...MANY people thought that something wasn't right with their numbers on the scorecard. Even when they calculated them up themselves, they couldn't figure it out. Management always had a reason/ excuse for the outcome. It never made sense. It was as though they were manipulating the numbers for different people every month. No one could figure out their motive for maybe doing this, but we were all convinced something shady was going on. The company definitely earned their money from what we sold, where you almost felt cheated when you saw your actual bonus.
Overall if you want a quick way to make some extra money by all means work here. Long term, there is nowhere up. They do not value their employees no matter what they tell you. They want you to stay exactly where you are. Management is also very poor. They do not know the proper ways to communicate with their employees or to help answer questions. Their answers are "What do you want me to do about it?" They hire outside the company for supervisor/higher roles. If you want to be training a supervisor on how to do their job that you could be doing...by all means work there.
When I worked there, at least 3 people had heart attacks. One of them tried to get some time off to go to doctors appointments for her health problems and they gave her a real hard time. Well, thanks to all of the stress from the job and trying to get time she needed off she ended up dying of a heart attack. It was very sad. Especially when they hardly said anything to their employees about the passing of their coworker.The morale as a whole is going down a sinking ship. I think that was one of the worst feelings. No one seemed truly happy. Everyone's just trying to get by until they can find something else or not get fired.
P.S: Beware of the bathrooms. Nasty, hardly cleaned. Maybe one sink working if you're lucky. There's gunk that's still on the bathroom walls that hasn't been cleaned off in years. And adults who don't know how to clean up after themselves. Lovely! – less