Pros: having a free gym membership, great discounts and my co-workers
Cons: short breaks, low pay, and no work life balance
My typical day will consist of managing the team at the front desk by ensuring a high quality of customer service to every member that will walk into the building. This is possible through the proper training and shadowing that they had previously received through myself and other team members. Throughout the day of managing the front, another large piece is our day to day retention performance. Our goal is to exceed the needs/wants of our members, but in the instance where they are not fully satisfied, it is my goal to find ways for them to still value their membership verse terminating it.