Pros: flexible schedule, good hours, fun environment
Cons: high pace, work alone frequently
Typical days at work are steady and high energy working with guests and their children. The day starts with checking them in when they arrive for their appointment, gathering information from them regarding their hopes and expectations, all while making professional suggestions and connecting with the guest. While in the camera room I am meeting company set guidelines for photography, then viewing and ordering with guest using a structured sales process. Management duties include all of the above, plus coaching and training my team to help them grow. Meeting and exceeding company labor margin goals and customer service goals are also very important.
I have been fortunate enough to have strong leaders to guide and teach me. They have been true business owners who want to grow their business. My fellow studio managers have changed over the years, but we have always had a very tight team, which is something that I would take with me no matter where I am working. This job has taught me how to deal with various types of people with different personalities. You can't work with each guest the same, everyone is different. That is one of the hardest parts of the job. What I learned is that a smile can get you a long way. If you smile and give someone your attention you have already won half of the battle. That being said, I'm an advocate for amazing guest service and making sure that the experience is the best it can be. This is a place where moments in time are captured, it is pretty magical! Those are the moments that you remember, the newborn that smiled, the scared child that finally sat down, the large family portrait for grandma, those moments stick with you forever.