Content in the store is excellent, management was not.
Assistant Manager (Former Employee) – Billings, MT – May 9, 2016
Lots of hard work for very low pay, even by Montana standards. Weak, passive aggressive manager, which made the work environment less than desirable, and often very frustrating.
Other co-workers for the most part were great!
Loved the content in the store and everything else Lifeway stands for.
Prior to working there, I had been told it was a difficult place to work, which proved to be true - sadly.
Many demands to stock, organize and merchandise the store, while maintaining the utmost focus on customer service. We were always understaffed - initially due to low payroll budget and then to employees calling in saying they couldn't work for various reasons, which was often due to low morale. No one was ever held accountable.
I learned that I still love books and people in general, but managing people is not for me. I love to coach and encourage people, however! I prefer to not work in a retail setting.