support worker (Former Employee) – swindon – August 8, 2014
Oh my where do I start... ? No training in 18 months, 2 supervisions, no team leader for 9 months, no petty cash, no sign of Area Managers, no support.
I witnessed Area Managers lie through their teeth in CQC visits claiming Staff had monthly Supervisions and all staff were "fully trained". The service is not person centred at all as paper work and goals etc written without service users knowledge.
Information and Risks that staff should have been aware of was kept hidden from Staff I.e users who had previously sexually assaulted people in the past etc... a Users Doctor was disgusted when he found out Staff didn't know as the Office Folders were different to ours! despite this, female staff had to fight for almost a YEAR to have a lock put on the sleep in door Lool... and we had to put it on ourselves!
Other support Staff were lazy and inexperienced - some Staff had serious hygiene issues also and turned up to work dirty and smelly.
Health and Safety is a joke - no fire doors, extinguishers, window restrictor, or even slip signs or multi coloured buckets! Homes were dangerous and dirty full of manky old furniture.
Users were not cared for properly I.e left in soiled pads for hours on end fed Chips everyday. Money was stollen from Users tins as we never had petty cash.
Investigations were never carried out properly and staff too scared to whistle blow because managers don't keep names confidential.
Always underpaid, last minute rotas, understaffed and Agency NOT used, on call was a joke and people left to lone work.
Had to work through breaks as alwaysmore... left to lone work but don't get paid for it.
Would not recommend to my worst enemy. I think they should be investigated by Panorama because finances and expenses claimed are dodgey !!!less
Records Clerk / Front Desk Clerk (Former Employee) – Ontario, OR – February 8, 2018
Not an easy place to work, did not feel welcomed. Felt as though the training was very poor, did not have computer use for the first month even though all work was done on the computer. Advancement was impossible if you weren't part of the group. It was almost like being in high school with the little clicks.
Former employee (Former Employee) – Southwark, London – November 18, 2017
Worked at HO for about a year - felt like I was back at school, top management treat everyone else like children, and just generally not a very welcoming place. Expected to work way beyond job description (with no proper resources) and no acknowledgement/ rewards in return. Very disorganised and no clear processes for anything. My team were generally lovely, but overall I found this company to be extremely backwards and not all what I would have expected for the industry it’s in.
“Cliquey”, disorganised, unprofessional, not a good work environment