First thing, one good point: The CEO seemed to genuinely care about people.
Bad points: Although the CEO seemed to care, he also appeared to be greatly influenced by the remaining executive management, who did not seem to work, act, or interact with the compassion one would attribute to non-profit executive staff that is in business to serve the community. Granted, although it is a business, good customer service should be extended to not only your external customers, but internal as well.
Transparency is vital for non profits, particular in terms of compensation as it was difficult to see the outward signs of financial struggle (and know some of the actual inside stories too) of most of the staff and see the opulent lifestyle of the executive management particularly after the company's merger, knowing it has nothing to do with finance management or position level, but vast inequities in compensation when the company merged with a long term financially stable organization.
The political structure is also apparent and damaging to the culture of the organization. The same holds true with this organization as with some: it is more about who you know, not what you know, that will help you keep your job and help you with advancement. Additionally, the work environment, even when not dealing with direct client contact, can be hostile and confrontational.
Most importantly, it is the impact on the clients that this organization serves that has bore the heaviest burden of the problems. To learn the stories, you have to work with and talk to the clients and hear their complaints, and then become frustrated when you realize there is nothing you can do but plead their case on what seemed to be deaf ears. The organization's strategic focus does not seem to fit the mission and vision statement as they are bailing out organizations and acting as a loan agency rather than a community service agency.
I would suggest that before seriously exploring this avenue of employment that a candidate do their due diligence (and then some) in ensuring this organization is the best fit. No place is perfect and there is always room for improvement. Just be sure that if you accept a position with Lifewell, that you are going into it with eyes wide open and a realistic expectation of the challenges that you will face while employed there.