Life Client Solutions (Current Employee) – Greensboro, NC – December 20, 2016
Working at Lincoln has been the most miserable experience of my life so far. Expectations are not realistic and the leadership style is basically bullies trying to intimidate employees.
I suspect incompetence is built into their strategy. Having workers rushed, making simple mistakes and needlessly cutting off customer benefits saves them money. And when they get caught by regulators they can just blame the rank and file employees and "poor training."
Supervisor - Fixed Life Disbursements (Former Employee) – Greensboro, NC – December 15, 2016
The average work week for a front line supervisor is 60 hours per week. An average processor is typically required to work a minimum number of overtime hours per week. Inventory levels, added work, and minimal staff make it difficult, if not impossible, to adhere to standard service level agreements.
Short-term Disability Claims Examiner (Former Employee) – Omaha, NE – December 10, 2016
Lincoln Financial Group's work environment is fast paced and challenging from the time you arrive at work. With a caseload of more than 120 associates and incoming claims at anytime, you never know what you are going to get from compensating a disability for pregnancy to determining a return to work plan for an individual with multiple knee surgeries. A typical day starts of with reviewing recently sent in medical documentation, phone calls to clients to clarify a return to work date within 2 weeks of the established date, and processing of the daily new claims sent in. Management is great in that expectations are established each day for each Claims Examiner to ensure we are processing claims timely and partnering with employers to ensure the associate is not missing more time from work than is needed. The hardest part of this job is anticipating what your day will be as each day any client or employer can call to clarify information or provide additional medical evidence to consider if an individual will be able to return to work on an established day. The most enjoyable part of this job is realizing that in a clients time of needed , they are relying on you to provide clear and concise information as their compensation is now relying on me.
Customer Care Associate (Current Employee) – Greensboro, NC 27401 – November 30, 2016
Lincoln Financial Group is a great place to start a career. Depending on the department on the area you work in determines your work load and your amount of flexibility. With a variety of Customer Service and Processing positions, anyone can find something that suits them. It's a very fast paced environment and there are excellent opportunities for growth within the company. The hardest part of the job communicating effectively with other groups within the company. Each area has their own policies and procedures and turn around times that they have to work with. This can make things a little difficult at times, but in the end everything comes together to provide the customers with the desired results.
Great pay, paid holidays, benefits
Very limited flexibility in call center enviroment, lack of communication and transparency between different areas
Treasury Specialist/Processor (Former Employee) – Fort Wayne, IN – November 26, 2016
Insurance benefits are high but you get great coverage. nice laid back environment no over the shoulder management. Great caferteria service, nice store and coffee station. Excellent 401K package and benefits. Yearly bonus
Retirement Plan Services (Former Employee) – Fort Wayne, IN – November 18, 2016
Company is entrenched in what it terms "The Lincoln Way". There is no openness to new ideas or new people. Employees are expected to work horrific hours, often 7 days per week, without compensation, appreciation or recognition. Fort Wayne management is terrible. Fort Wayne local, long-term employees are incredibly unprofessional. Having worked at Lincoln their whole careers, they have no idea what professional behavior looks like.
Good pay and benefits, except for entry-level employees
Great place to work in the private corporate world.
Manager Enterprise Services AML Compliance (Former Employee) – Concord, NH – November 1, 2016
Days were busy and productive. Environment was quiet and professional. Other co-workers were skilled and effective. I was able to learn the ins and outs of money laundering and fraud as it pertains to insurance and brokerage products. The most enjoyable part of the job was that it was different every day.