Customer Service Specialist III
Customer Service Specialist (Current Employee) – Albany, NY – August 18, 2014
Assisting customers with NY health insurance. Checking the eligibility for NY residents with Medicaid and Child Health Plus. There is a lot of management available but sometimes it is too busy to assist all representatives, which leaves customers waiting for long periods of time. The greatest obstacle is the lack of support with answers in reference to problems with applications, or the actually system working.