Good place to get your feet wet
Customer Support Technician (Former Employee) – Lansing, MI – July 23, 2015
The starting pay was better than retail, but not much. There seemed to be a focus on hitting your numbers rather than solving problems, the philosophy seems to be throwing as many techs at a problem eventually happening upon the one who has a solution, be it knowledge of a quirk in cPanel (they're a cPanel shop, the main source of the company's issues), or knowledge of navigating the intricacies of extracting a host's IP from the black lists because they'd been spamming.
There is a real comradery among the technicians, but the supervisors are definitely cliquey, and if you're not in that clique, woe be to you.
There is no tiered support, much to the chagrin of customers with issues, but there are "unofficial" upper tiered techs, who take on more troublesome issues.