Liquid Web Employee Reviews in United States

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Good place to get your feet wet
Customer Support Technician (Former Employee) –  Lansing, MIJuly 23, 2015
The starting pay was better than retail, but not much. There seemed to be a focus on hitting your numbers rather than solving problems, the philosophy seems to be throwing as many techs at a problem eventually happening upon the one who has a solution, be it knowledge of a quirk in cPanel (they're a cPanel shop, the main source of the company's issues), or knowledge of navigating the intricacies of extracting a host's IP from the black lists because they'd been spamming.

There is a real comradery among the technicians, but the supervisors are definitely cliquey, and if you're not in that clique, woe be to you.

There is no tiered support, much to the chagrin of customers with issues, but there are "unofficial" upper tiered techs, who take on more troublesome issues.
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There are worse places to work
Technician (Current Employee) –  LansingJuly 26, 2014
Management beats to their own drum. There are supervisors there with repeat offenses that would not last in any other company with a solid HR dept, but they persist here. As long you you know stuff, you are secure in your position. Those with more knowledge are allowed to be unapproachable and confrontational, and even are permitted to use their knowledge as weapon against you. I say permitted because despite these individuals being complained about on a regular basis, they still have jobs. Management here is dreadful and very reactive, not proactive

Free food is nice (when it is edible), free drinks too. Environment is really not bad at all. No reason to take your work home with you, usually. Salary is not commensurate with the rest of the industry, but free health care is THE best part of this job.
Pros
great place to grow and learn
Cons
management
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Fun place with great co-workers.
Linux System Administrator (Former Employee) –  Lansing, MIMarch 23, 2014
Daily troubleshooting customer issues via telephone or ticket system. Learned a great deal about the web hosting industry. Most enjoyable part of the job was the co-workers.
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Amazing working environmenet
Sales Engineer (Current Employee) –  Lansing, MIJuly 24, 2013
This is a place anyone would enjoy going to work everyday. Everyone is there, willing to help because ultimately, the better we are as employees, the better we are as a company
Pros
bagel tuesday, free food fridays, great benefits
Cons
pay is a bit less than industry standard
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Great place to work
Marketing (Current Employee) –  LansingAugust 20, 2012
Liquid Web is a great place to work with fantastic benefits. It's a very "high-tech" culture with game rooms, free food Fridays, arcade games, free pop, company events and much much more.
Pros
pay, environment, culture
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Overall rating

4.2
Based on 6 reviews
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Ratings by category

Work/Life Balance
4.3
Compensation/Benefits
3.8
Job Security/Advancement
3.5
Management
3.5
Culture
4.0

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