Linux Administrator (Former Employee) – Lansing, MI – August 22, 2014
I loved this job because it catered to my enjoyment of learning while providing a challenge! The people were amazing to work with, completely supportive and helpful, I mean it was in the job title; Heroic Support. They require a specific pace that you work at which can seem overwhelming, however if you are up for a challenge and know the ins and outs of Linux, Plesk, CPanel, SQL and other database management software, this is totally the job for you!
great learning, awesome people, rewarding work.
all encompassing work flow that seems never ending, although is satisfying, and rewarding to be able to help and assist so many people, if you can keep up
Customer Support Technician (Former Employee) – Lansing, MI – July 23, 2015
The starting pay was better than retail, but not much. There seemed to be a focus on hitting your numbers rather than solving problems, the philosophy seems to be throwing as many techs at a problem eventually happening upon the one who has a solution, be it knowledge of a quirk in cPanel (they're a cPanel shop, the main source of the company's issues), or knowledge of navigating the intricacies of extracting a host's IP from the black lists because they'd been spamming.
There is a real comradery among the technicians, but the supervisors are definitely cliquey, and if you're not in that clique, woe be to you.
There is no tiered support, much to the chagrin of customers with issues, but there are "unofficial" upper tiered techs, who take on more troublesome issues.
Technician (Current Employee) – Lansing – July 26, 2014
Management beats to their own drum. There are supervisors there with repeat offenses that would not last in any other company with a solid HR dept, but they persist here. As long you you know stuff, you are secure in your position. Those with more knowledge are allowed to be unapproachable and confrontational, and even are permitted to use their knowledge as weapon against you. I say permitted because despite these individuals being complained about on a regular basis, they still have jobs. Management here is dreadful and very reactive, not proactive
Free food is nice (when it is edible), free drinks too. Environment is really not bad at all. No reason to take your work home with you, usually. Salary is not commensurate with the rest of the industry, but free health care is THE best part of this job.