Customer Care Associate
Little Passports - San Francisco, CA

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Please provide cover letter and resume. Only applications with cover letters will be considered.

Little Passports ( is a high-growth e-commerce start-up building the next major children’s brand. We combine the best of offline media with the excitement of online games. We are the 46th fastest growing Consumer Products company on Inc. Magazine’s 2014 list of fastest gowning private companies in the nation. Our award-winning products have been featured in the NY Times, Wall Street Journal, USA Today, CNN Money, CNET, Chicago Tribune, Parents Magazine and Real Simple. The founding team comes from eBay, McKinsey, Intel and other best-in-class companies.

We’re building the next major children’s brand. Come and join us on our journey! We have an incredibly passionate team working on creating fun and innovative edutainment experiences for children. Have a positive impact on the world and help raise a generation of young global citizens.

We offer excellent opportunities for someone to get in on the ground level at an early-stage, high-growth, angel-backed start-up.

We promote a flexible and positive work environment. Not only will you work with fun and innovative products that are making a positive impact; you will also work with supportive team members that are all as motivated and as passionate as you are.

We pride ourselves on delivering a product and experience that exceeds our customers’ expectations. We are seeking a Customer Care Associate to help us achieve this goal. This person will be a key member of our small and growing team.

To be successful in this role, you must be passionate about providing excellent customer care and enjoy interacting directly with our community.You’re someone who is resourceful, quick on your feet, takes initiative, extremely detail-oriented and takes great joy in delighting our members. We are a start-up so candidate must be willing to wear multiple hats, be flexible and pitch in whenever and wherever needed to help get the job done. We love people who are excited to get involved where needed!


  • Handle all day-to-day customer service inquiries via email, phone and chat
  • Maintain high levels of customer satisfaction by providing prompt and accurate responses
  • Research and troubleshoot customer issues relating to billing and ordering
  • Understanding of our product and different subscription options available to customers
  • Identify trends in customer questions and issues and communicate them with the team
  • Assist with order processing and returns


  • Previous experience in customer support
  • Excellent oral and written communication skills
  • Extremely detail-oriented and organized
  • Ability to multi-task
  • Ability to work independently and in a team setting
  • Must be available to work flexible hours including weekends and holidays
  • Highly-motivated self-starter with “can do attitude” including strong work ethic and positive attitude
  • Strong interpersonal skills
  • Bachelor’s degree or equivalent experience

Familiarity with the following systems are preferred, but not required:

  • Google Docs
  • Microsoft Office: Word and Excel
  • CS ticketing system: Zendesk

Please provide cover letter and resume. Only applications with cover letters will be considered.

Our offices are located in downtown San Francisco, within walking distance of BART and Caltrain.

Little Passports is an equal opportunity employer.