Customer Service, Woodbridge, ON - November 26, 2014
I handle hundreds of calls from customers and restaurants alike. Calls range from taking orders to complaint resolution. I can set my own hours and work when I want to from my home. There is sufficient support for the agent pool, yet we work independently. The hardest part of the job is no personal interaction between the other team members and myself, but it is the price paid for the convenience of not having to leave home. The most enjoyable part of the job is, when faced with a very upset customer, utilizing my listening, problem solving and negotiation skills, while working within the guidelines of the client company, and being able to end the call with everyone satisfied with the outcome. I am an expert at listening well, maintaining my calm and professionalism at all times, and coming up with quick resolution to the issues presented to me.