I was responsible for giving a daily snapshot for my Customer Service team of 6 employees, we were responsible for emails and calls in. On any given day I was in 2 to 4 meetings in regards to enhancing the product. Managed the lunch and break schedules as well as improving employee morale as well as effectiveness.
Best part: free gym membership and able to see recommendations enacted in the final product.
Worst part: the inability to provide disciplinary actions (having upper management intercede in such actions) of subordinates when not making SLA (support level agreements).