Intake Counselor
Livengrin Foundation, Inc. - Bensalem, PA

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Livengrin Foundation is a comprehensive behavioral health program specializing in the treatment of alcohol and drug addiction. Livengrin’s mission is to empower the individual to embrace recovery and break the cycle of addiction by providing comprehensive, integrated and holistic treatment services. In 1966 Livengrin Foundation began as one of Pennsylvania’s first non-profit treatment centers. Since then more than 100,000 people have come through its doors to begin a journey to recovery. Livengrin’s programs have grown with the emerging needs of the marketplace. The original location in Bensalem, just north of Philadelphia, served the rapidly-expanding “commuter communities” of the metropolitan area. Over the past two decades, the Foundation has expanded into a network of counseling centers throughout Bucks, Montgomery, Delaware, Lehigh and Philadelphia counties. To learn more about Livengrin Foundation and its services, please visit www.livengrin.org.

Livengrin is seeking an experienced full-time Intake Counselor for its main office in Bensalem, PA.

RESPONSIBILITIES:
- Provides a high quality customer service.
- Conducts interpersonal intakes via telephone and/or face to face.
- Ensures immediate attention to all visitors and others entering the facility.
- Receives and responds promptly to inquiries.
- Adheres to all processes and procedures.
- Answers all incoming calls in a prompt and efficient manner and directs them to the appropriate staff member or department.
- Assists with data entry, completion of pre-screen assessments, releases and appointment scheduling.
- Ensures all clients receive necessary information and/or adequate referral is provided.
- Verifies patient insurance information ensuring all required information is accurately obtained and documented accordingly.
- Educates and reviews insurance information with patient and authorized family member(s), to include financial obligations.
- Collects deposits and record according to LF policy.
- Discusses and reviews consent forms with patient.
- Ensures all paperwork is completed and entered in system database.

REQUIREMENTS:
- High School Diploma or its equivalent.
- Must be able to communicate effectively and demonstrate both written and oral skills.
- Must have the ability to relate to peers, to cooperate with administration and to contribute to efficient and effective program operations.
- Call Center Experience
- 1 – 2 years (minimum) eligibility and/or insurance verification experience.
- Excellent analytical skills, attention to detail and problem solving skills