Liveops Employer Reviews

You only get paid by the min while you are on a call, and you can go hours without a call.

I worked as an independent contractor for LiveOps allowing me the ability to care for my parents during their health issues and to continue school. I was able to set my own hours and amount of work that I could manage during my Father's last two years of life.

not something i would do long term
its not a lot money in it
i didnt for reading off the script

meetings, sales driven, vast array of infomercial products, the higher your stats the more calls you receive which means more money

This company is a fast pace and growing company. I loved the experiences and opportunities I was provided. I have never grown personally more within one company as I did with my time here.

The typical day: First, submit invoice (provided you worked the day before). Then, check "My Schedule" to see what, if any, commitments I have for the day. Next, sign on and work said commitments. Honestly, I learned that I'm pretty darn good at sales! However, I also learned that I will NEVER call to order something advertised on television. There – more... are too many upsells associated with most of the products, and almost nobody wants to purchase those stinking magazines and club plans LiveOps demands you try to push on the customers. Also, they want you to stick to the script, but the customers just want the nitty-gritty - they don't want to sit and listen to 10 minutes (or more) of BS. I found that when I veered off script and answered callers' questions, I made the sale almost everytime. Management?? What management??? As an independent contractor, you are your own manager. I liked that part of the job. We did have ASRs (Agent Services Reps), but they were pretty much useless, in my opinion. I was always directed someplace else when I asked a question. When asking what might be wrong with the system (LiveOps system), I learned very quickly that it was NEVER their fault. No sir! Never ever! Co-agents appeared generally personable, but we didn't have face-to-face interaction - communication took place via chat room only. Even so, there were always a few who thought they were in charge of the chat room....unbelieveable! The hardest part of the job was dealing with obstinate, rude callers. Some people are just innately argumentative and combative, I guess. Overall, I enjoyed being in charge of my own schedule, but not receiving calls didn't set well with me. No call volume or slow call volume equals no or low pay. The most enjoyable part of the job was the opportunity to converse with people from all walks of life. Most customers were polite and kind. I enjoyed being of assistance to them, whether a sale was made or not. – less

Typical work day. Answeing calss and pushing sales. Having to push affinity sales for extra income as well

Enjoyed working and talking to people on the phone. The system was easy to work with.

This is a home based position that requires me to have a life license. JCPenney customers call in with a sweepstakes card and once I verify that information, I offer them term insurance.

A great way to set your own schedule. If you enjoy working hard and learning this is a good place to be. Difficult to actually make a really good income to start however.

This company allows me to work my own hours and choose how many hours I'd like to work per week. The call volume is steady therefore it is easy to make good money working here. I also have dedicated lines, which make the job more exciting instead of it being repetitive.

Working from home doing customer service duties which includes answering calls and making sure customers needs are met on a daily basis.

This is a virtual call center. The pay is not steady. If the calls are not there then the pay is not there. The only plus about this job would be being able to stat home and not drive on snow and ice..

LiveOps is a very fast paced environment that is based on inbound customer service. There is also a downside to LiveOps, as there may be no calls coming through to service. There is a small amount of deception upon taking calls for LiveOps. The up-sells over-shadowed good customer service. The most enjoyable part of the job is that I was able to work – more... from home. I learned that I really like providing great customer service because, I too, am a customer. Managerial support was great. – less

a typical day at work would be helping the customers with orders.
i learned and also gained experience in the customer service field.
you are your own manager and also an Independent Contractor.
it is easy to get along with your co-workers.
the hardest part of the job is when you have technical issues with PC.
the most enjoyable part of the job is when – more... you can make your own schedule. – less

In this remote position I answer calls for various companies. Sometimes sales and up-selling is part of the job. I learned to communicate with various types of people regarding a wide variety of situations. Because this is an independent contractor position there is no management, but there are people to assist. The hardest part of the job is getting – more... enough call volume. The most enjoyable is being to design your own schedule. – less

it was quite because i worked at home, i learned alot especially security wise.

Friendly atmosphere as well as very busy. Management always willing to help when needed and answer questions. Job requirements explained to you very well.

Waiting for schedule to roll out and within seconds all good blocks of time are gone.
Hardest part of this job were handling not so nice callers.
I could choose my own hours and how much or little I wished to work.
Home based telephone business.

My typical day at work is getting phone calls back to back getting service out to memember as soon as possible. I have no co working which is the best thing about working from home. The best enjoyable moment of me working for the company is to know that I have help a person that is in need making sure that they are in a safe location to get service. – more... The hardest part of my job to getting a mem that is upset and not able to them to tone down to get information to get help out to them or them not knowning there location to get help out to them. – less