Flexibility at a time of caring for parents during sickness and attending school.
Independent Contractor (Current Employee), Shipman, IL – May 8, 2013
Pros: resonable pay
Cons: lack of communication with independent contracted operators.
I worked as an independent contractor for LiveOps allowing me the ability to care for my parents during their health issues and to continue school. I was able to set my own hours and amount of work that I could manage during my Father's last two years of life.
Independent Agent (Former Employee), Florida – March 15, 2013
Pros: ability to schedule your own hours and work as much or as little as you like
Cons: call volume frequently low or non-existent, too many upsells, affinity sales
The typical day: First, submit invoice (provided you worked the day before). Then, check "My Schedule" to see what, if any, commitments I have for the day. Next, sign on and work said commitments. Honestly, I learned that I'm pretty darn good at sales! However, I also learned that I will NEVER call to order something advertised on television. There – more... are too many upsells associated with most of the products, and almost nobody wants to purchase those stinking magazines and club plans LiveOps demands you try to push on the customers. Also, they want you to stick to the script, but the customers just want the nitty-gritty - they don't want to sit and listen to 10 minutes (or more) of BS. I found that when I veered off script and answered callers' questions, I made the sale almost everytime. Management?? What management??? As an independent contractor, you are your own manager. I liked that part of the job. We did have ASRs (Agent Services Reps), but they were pretty much useless, in my opinion. I was always directed someplace else when I asked a question. When asking what might be wrong with the system (LiveOps system), I learned very quickly that it was NEVER their fault. No sir! Never ever! Co-agents appeared generally personable, but we didn't have face-to-face interaction - communication took place via chat room only. Even so, there were always a few who thought they were in charge of the chat room....unbelieveable! The hardest part of the job was dealing with obstinate, rude callers. Some people are just innately argumentative and combative, I guess. Overall, I enjoyed being in charge of my own schedule, but not receiving calls didn't set well with me. No call volume or slow call volume equals no or low pay. The most enjoyable part of the job was the opportunity to converse with people from all walks of life. Most customers were polite and kind. I enjoyed being of assistance to them, whether a sale was made or not. – less
Independent Agent/Remotely (Current Employee), Online – January 22, 2013
Pros: flexibility, good protocols, good training methods
Cons: no healthcare, pay could be better.
This company allows me to work my own hours and choose how many hours I'd like to work per week. The call volume is steady therefore it is easy to make good money working here. I also have dedicated lines, which make the job more exciting instead of it being repetitive.
Contract Call Center Agent (Current Employee), Greenfield, IN – January 11, 2013
Pros: make my own schedual
Cons: if the calls do not come in then we do not get paid
This is a virtual call center. The pay is not steady. If the calls are not there then the pay is not there. The only plus about this job would be being able to stat home and not drive on snow and ice..
Independent Customer Service Agent (Former Employee), Dallas, TX – January 4, 2013
Pros: working from home; setting my own schedule
Cons: down-time (no calls) ; .25 per minute of talk time
LiveOps is a very fast paced environment that is based on inbound customer service. There is also a downside to LiveOps, as there may be no calls coming through to service. There is a small amount of deception upon taking calls for LiveOps. The up-sells over-shadowed good customer service. The most enjoyable part of the job is that I was able to work – more... from home. I learned that I really like providing great customer service because, I too, am a customer. Managerial support was great. – less
Independent Contractor/Call Center Representative (Former Employee), Ca. – December 13, 2012
a typical day at work would be helping the customers with orders. i learned and also gained experience in the customer service field. you are your own manager and also an Independent Contractor. it is easy to get along with your co-workers. the hardest part of the job is when you have technical issues with PC. the most enjoyable part of the job is when – more... you can make your own schedule. – less
Customer Service /Independent Agent (Current Employee), Santa Clara, Ca – December 7, 2012
Pros: being able to work remotly, no income limitations
Cons: not always enough call volume, getting new projects when needed
In this remote position I answer calls for various companies. Sometimes sales and up-selling is part of the job. I learned to communicate with various types of people regarding a wide variety of situations. Because this is an independent contractor position there is no management, but there are people to assist. The hardest part of the job is getting – more... enough call volume. The most enjoyable is being to design your own schedule. – less
Sales Specialist (Former Employee), Canton, GA – October 1, 2012
Pros: worked from home
Cons: pay went down from .25 a min to .10 a min
Waiting for schedule to roll out and within seconds all good blocks of time are gone. Hardest part of this job were handling not so nice callers. I could choose my own hours and how much or little I wished to work. Home based telephone business.
Customer Service Representative (Current Employee), Santa Clara, CA – September 28, 2012
Pros: i never take a lunch or take a break work stright through
Cons: call center service
My typical day at work is getting phone calls back to back getting service out to memember as soon as possible. I have no co working which is the best thing about working from home. The best enjoyable moment of me working for the company is to know that I have help a person that is in need making sure that they are in a safe location to get service. – more... The hardest part of my job to getting a mem that is upset and not able to them to tone down to get information to get help out to them or them not knowning there location to get help out to them. – less