Customer Service Rep (Current Employee) – at Home – November 15, 2013
Its great to be able to work from home. You have to train yourself and it is extensive if you go into a certain program.
If you don't meet your commits or you cannot get logged on in time it brings down your performance rating and therefore you will not get the commits offered that you would normally get if you stand at a high rating. Now it is easy on the general line but if you train for a certain line and you cannot get into there websites for security reasons and you don't get logged in on time again it brings down your performance ratings and they will not send you the calls to make you the money at .25 per minute so sometimes you sit there for long periods of time making no money..
working at your own lesure
certain programs bring down your performance ratings
Independent Contractor (Current Employee) – Atlanta, GA – October 11, 2017
It only pays .25/talk minute. I was making my stats for my sales then all of a sudden when the schedule rolls out I was not allowed to take as many hours as I was before. I asked for an explanation and could not get a straight answer. When I continued to ask what was going on, my emails did not get a response.
Customer Service Specialist (Former Employee) – Lockhart, TX – October 10, 2017
You were taking calls from various sources for direct sales companies and products. You scheduled your own hours every week and it was a very competitive environment because they always expected you to get the sale. Great tax write off because you got to claim a portion of your household expenses and costs for your income taxes at the end of the year.
Work at home environment, chose your own work schedule, easy once you have your selling skills down and in place. Various ways to advance.
High demand for closing the sale, a lot of training hours that you didn't get paid for.
Customer Service Representative (Former Employee) – Murrells Inlet, SC – October 9, 2017
Liveops is a good company to work with. Some of the jobs are time sensitive requiring a fast pace resolution. Most jobs are paid by the talking minute instead of hourly. Still is a solid company to work for and with.
Customer Service Representative (Current Employee) – Home – October 6, 2017
You work as an independent contractor. The calls routed to you depend on your past performance. Hours are flexible. I work answering payroll questions. There is some trouble-shooting involved. You work with the client's site and access information for the caller.
Customer service representative (Current Employee) – Charlotte, NC – October 4, 2017
LiveOps is a work from home position. The more you are certified for the more you can make.You can plan your schedule around your everyday life so that you can make time for you or your family. I wouldn't recommend this to be your sole income but pretty good side money.
alot of work for little pay
you can make your own schedule to fit your lifestyle
Too many upsells for Customers wanting main service
National Sales Executive (Former Employee) – Atlanta, GA – September 30, 2017
A typical day at work was pleasant for the most part. I learned how to upsell until you lost the original sell a customer called in for. Management couldn't understand a customer not wanting to buy additional products they had absolutely no interest in. The workplace culture was different depending upon which supervisor was giving the instructions for questions asked regarding company policy on some issues as they pertained to customer inquiries. The hardest part of the job was knowing a request for the product made the customer happy & had to be lost due to continued upselling & the hard push whether they liked it or not. The most enjoyable part was in meeting quotoas above what was expected.
Selection of time slots to be worked
Losing sales to serious customers due to outrageous upsells
Enjoyed flexible schedule. Most of the customers were nice.
Sales Associate (Former Employee) – Redwood City, CA – September 7, 2017
I enjoyed the flexible schedule. I did not like the technical problems. I could not open up my schedule. The customers would get upset with all the upsells. The company could look into making changes to help the sales representatives.
Customer Service Representative (Current Employee) – Scottsdale, AZ – August 29, 2017
This is a work-from-home position. Work as many hours as desired, and when. This is an Independent Agent Contractor position, which means you work for yourself, contracting through LiveOps, who recruits the companies you take calls for.
Work for yourself; flexible hours; when at your own pace.
Extra offers you have to present to callers, with the main offer.