Customer Service Rep (Current Employee) – at Home – November 15, 2013
Its great to be able to work from home. You have to train yourself and it is extensive if you go into a certain program.
If you don't meet your commits or you cannot get logged on in time it brings down your performance rating and therefore you will not get the commits offered that you would normally get if you stand at a high rating. Now it is easy on the general line but if you train for a certain line and you cannot get into there websites for security reasons and you don't get logged in on time again it brings down your performance ratings and they will not send you the calls to make you the money at .25 per minute so sometimes you sit there for long periods of time making no money..
working at your own lesure
certain programs bring down your performance ratings
Independent Contractor (Current Employee) – Remote – January 17, 2017
I enjoy working for Live Ops. You have to be ready when schedule rolls out or you will not get any hours. The schedule goes fast. Nice to work around you personal life. If you can't work that day don't schedule yourself.
EXECUTIVE (Former Employee) – TEXAS – January 11, 2017
1. the pay is by the minute you keep people on the phone 2. it is completely commission 3. zero benefits 4. they make you pay for your own background and credit check 5. you have to do their training for free.
WHO IN THEIR RIGHT MIND WORKS FOR COMPANIES THAT DO THIS. THESE PEOPLE/COMPANIES ARE GETTING AWAY WITH MURDER BY NOT TAKING ON ANY OF THE RESPONSIBILITY. DON'T WORK FOR COMPANIES THAT DO THIS.
Customer Service Representative (Current Employee) – Pennsylvania – December 30, 2016
I do claims and orders and roadside! I have learned allot of the different systems that are used. I was really challenging! We are like being self employed Working your own schedule. The hardest part of the job for AAA is finding other cars for the ones that broke down. I really enjoy helping people. Gives me an satisfaction of helping other people
Claims Intake Customer Service Rep (Current Employee) – California – December 21, 2016
The job I do for Live Ops is great. I love working for my client Allstate. The hardest part of the job is when you know someone is seriously hurt or their is a fatality and you have to ask them a series of questions at a time like that. I learn everyday how certain situation impact others. The most enjoyable part of the job is that I am helping others and I try to keep them smiling or in good spirits while they are on the phone speaking to me.
Work from Home Customer Service Representative (Current Employee) – Lawrenceville, GA – December 12, 2016
Working as an independent contractor brings a lot of pros cons , I was able to work from the comfort of my own home which was a plus for me because my husband works a very strange schedule. but the company makes you upsell waayyyyyyy too much, and if you don't upsell the other offers even if the customer doesn't want to buy anything you get in trouble.
Inbound Sales Professional and Tele-Greeter (Current Employee) – Dawson, GA – November 16, 2016
Liveops has flexible hours, reasonable pay, and great support. Hard to do if not self-motivated. I enjoy talking to customers. The management is very supportive. No technical help inside the company. Co-workers are very inspiring and fun. Great environment for those choosing a work-at-home lifestyle.
Flexible schedule, good pay, good support management, great forum support for Liveops agents
Low call volume without warning, wordy scripts, no monthly sales report for comparing with other agents, repetitive selling, no technical support
The work life balance is great because with LiveOps you work from home, and set your own schedule. The pay is more to supplement income than to make a living. There is no room for advancement. When you Opt in to another company that contracts through LiveOps it can take months to hear back. The pay leaves much to be desired. When you have questions or need assistance f4om a supervisor the answer is always the same "Read your FAQs" there is no real assistance which makes learning and providing excellent customer service very hard.
Independent Agent (Current Employee) – United States – November 5, 2016
I work from home for the last three jobs. I have 9 years experience in Customer Service positions. I consider myself to be able to handle anything that comes,up ,like being able to handle any situation with a good tone in my voice