Pros: i get to provide a service to wonderful people all across the united states
Cons: if there are no calls i don't get paid no matter how long i'm sitting here
A typical day of work for me depends on who I'm working for on that day. If I'm working Allstate, I take accident claims for Allstate insured customers or claimants. If I'm working for Proflowers, I am taking orders for customers that would like to send flowers, fruit, berries and other gifts or I'm making corrections for unsatisfied customers. I've learned how to be more empathetic and still professional for callers that may have had a death or hospitalizations. I have also learned how to keep my composure when a caller calls angry, frustrated, in tears and wants to lash out a someone, anyone. I feel their pain and we get through it. Because this is an at home job, we really don't have management, we are our own boss but we have agents that are more experienced that are called leads and they help us the best they can when they can. I have never met any of my co-workers but we chat daily, I do have a few that I call and keep up with. We are all in different states but I do plan on meeting some in the near future. We are like family, we "see each other"/chat daily.We share family pictures, events, laughs, tears. I love what I do. The hardest part of this job is even with all the friends and laughs online, once I'm off, I look around my house and it quiet, it's lonely sometimes. The most enjoyable part of the job is I get to have dinner ready when my husband gets home. Clothes washed and house spotless. I can also work on writing books and starting my own company one day.