First off, some of the glowing reviews on here are very dubious. The recent one that states "pay and benefits are good".......there are no benefits provided, this is 1099, even the training and/or certifications are unpaid. Secondly, you are only paid while during a call. No call, no pay, licensed agent or not. The same review says "there are always overtime hours to be covered". You are not permitted but so many 30-minute segments per week, usually 80s segment once you show you are dependable. There is no push or requirement to take on more than you want to work. The REAL problem is that for licensed agents, there are too few hours to go around. I call that the "opposite of what was stated" problem. The hours are posted twice a week and poof, they are snapped up literally within seconds. Only the weekend shifts, when calls are sparse, go begging.
Check the reviews on glassdoor for more reliable feedback.
Flex schedule when you can get one.
Must sink or swim, no live help available except by chat.