Not a good source of income. The pay is bogus because they redirect calls based on call flow. Inexperienced new agents get priority over experienced agents. So when there is a training program experienced agents are allowed to work for nothing since no calls come in and you are paid on talk time only. Very unfair call distribution. Calls are supposedly routed based on metrics. But in fact if someone on staff decides they don't like you, you suddenly get few calls, even if you have good metrics. Definitely not fair. They get to hound you, and treat you totally unfair, because you are NOT an employee, you are a "business ". So they can refuse to talk with you, lie to you, or just act like idiots because you are a subcontractor with few rights. They recently did away with their direct chat line and have cutback on staffing of call line chat rooms. Business is dropping, call volume terrible. You are encouraged to lie to upsell, and the pressure to sell Affinities is ridiculous and you get paid little if anything. This is strictly run for the old timer inside group and otherwise it's run like a sweat shop. DON'T WORK HERE if you can avoid it. Have since signed with another work at home company that pays more with base pay and commissions. And you are actually an employee who matters. No wonder Liveops is losing customers and failing miserably.
Terribly inconsistent pay, call vloume, unfair treatment unless you are inthe in crowd, head in the sand management, unethical sales practices, just a TERRIBLE COMPANY!!