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138 reviews

LiveOps Employer Reviews

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Okay for work-at-home. Low pay for what is expected.
Independent Contractor (Former Employee), Enoch, UTMay 1, 2014
Pros: choose own hours. no formal education required. work from home.
Cons: no job benefits. always conscious of 'walking the line'. management invisible.
Set up costs include; a separate 'land line' telephone, a head-set telephone, the fee for a background check. You have to sign a 'contract' that includes explanations of guidelines you MUST stay within and FTC regulations because you will be involved in Inter-State commerce transactions over the phone. After a training course you take your first calls. Then you are ready to sign up on the Schedule for your calls. Pay is based on Talk Time, which is the rate per minute for the client you take calls for. This can range anywhere from .10 to .28 per minute, depending on if a bonus per minute is thrown in for incentive to take particular calls during certain call times. Talk Time is all you get paid for on certain categories of calls, such as insurance or survey type calls. Commissions and Bonuses are paid on sales calls. This is where the pressure is put. You are required to read the script verbatim, but when a customer calls and emphatically does not want to 'hear' about anything and only wants to 'order' the advertised offer you are still required to present the upsells and downsells. You say it is just a part of your job and you promise to be brief and thank them for their patience. You run the risk of the caller hanging up but you are required to do this. Also, you are required to offer them what are known as Affinities (memberships to discount buying services or clubs). If you do not do this, which follows often a lengthy script, you are threatened with having the product line taken from your calls received. A lot of working for LiveOps is based around a policy of 'do it or – more... we will hurt you'. Some aspects of some of the scripts verge on unethical, if not illegal. Personally, I would not want to do business with a local company who enforced such things as 'Confirmed' orders, which cannot be cancelled without being escalated to a high-pressure Customer Service Department. A TYPICAL DAY AT WORK on a decently active call day you get from 35 to 50 calls in a 10 hour shift, depending on the type of call and how many 'No One On Line' calls, and length of time to close the sale. I LEARNED about the busy world of call center work. MANAGEMENT was mainly behind the scenes. Communication was either e-mail or during sales training sessions, which I got the impression were done from a home-based set up, too. CO-WORKERS were only communicated with during training session Q&A or through chat line. HARDEST PART OF THE JOB was keeping up all your metrics: low talk time per call, high sales, etc. TRAINING was live conference calls and taking courses in LiveOps courses online (which was all done on your own time, even the conference calls) MOST ENJOYABLE PART OF THE JOB was the variety of callers and types of calls. Plus. being able to work from home. – less
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Work from home Inbound customer service position
Work from home Customer Service Representative (Current Employee), Kansas city MissouriApril 29, 2014
Pros: working from home
Cons: no full time work.
Liveops is a WAH (work at home) position. I take inbound customer service calls, placing orders, assist with billing issues, and troubleshooting for various clients who I am contracted to take calls with. I am an independent contractor, therefore Liveops is not my employer.
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LiveOps
Independent Telecommunications Agent (Current Employee), Rosewood, OHApril 23, 2014
Pros: started out decent then went downhill
Cons: listed below
If you need money until something better comes alone...go for it. Otherwise stay clear. No job security. Unfair practices. Metrick system that makes no sense at all. Call volume decreasing. Outdated equipment on their end that makes your metrick figures false.
No phone numbers to call to speak with a "Live" person. All contact is done by post box. Makes you wonder if there is actually a "Live" office or the supervisors are actually working from home also.
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Virtual environment
Customer Service Rep (Current Employee), Hialeah, FLApril 5, 2014
Pros: flexible schedules.
Cons: need more hours.
Working as a cyber agent, it is a self motivating job and needs self discipline to keep up schedules. I also work in a retail setting at a Flower Shop. This is an enjoyable job as I meet customers and help them with their orders.
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Customer Service Work From Home Job
Customer Service Representative (Current Employee), Redwood City, CAApril 1, 2014
Pros: talk to interesting people, work from home, flexible schedule
Cons: kind of boring after a while
The flexible hours for Live Ops allowed me to work and attend college at the same time. It is a work from home job and you need to provide your own means of communication.
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Very demanding with flexible hours
Customer Service Representative (Former Employee), Lakewood, COMarch 31, 2014
Pros: flexibility, being your own boss and managing your own business.
Cons: no benefits, commission, nasty customers
Live Ops is a self employment business opportunity which allows it's employees to work flexible hours while delivering exceptional customer service, helping customers with whatever they need. You individually from your private home or business so you are your own boss and manager. One of the most challenging parts of the job is keeping up with your quota and commissions. But the most enjoyable part was providing excellent customer service to our clients and making sure they are pleased and happy with our services and their needs/wants.
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Exciting
Customer Service Representative (Current Employee), Santa ClaraMarch 30, 2014
Pros: meeting new people and being helpful and supportive to them
Cons: having to say good bye to clients
I enjoyed working with people who had various disabilities
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Flexibility
Customer Service/ Sales Representative (Former Employee), Santa Clara, CAMarch 27, 2014
Pros: flexibilty
Cons: pay could be a little better
Comfortable atmosphere
How I was good at building rapport with customers
Self employed no co worker
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Great work from home opportunity
Contractor (Current Employee), Work at homeMarch 26, 2014
Pros: working from home, working your own schedule, being your own boss.
Cons: dealing with difficult callers.
As an independent agent, you are your own boss. This work at home opportunity consists of taking inbound calls for products offered in a television infomercial. The expectation is to convert the call to a sale/lead, obtain all the upsells, and any additional offers. You must provide excellent customer service skills and the ability to sale.
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Lots of fun and easy work
Customer Service/Sales Rep (Current Employee), La Vista, NeMarch 4, 2014
Setting your own hours is great. calls are not easy though. Lots of upsells or you get in trouble.
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Fast paced call center
Independent Agent, Remote (Former Employee), Redwood City, CAFebruary 27, 2014
Pros: no commute
Cons: no timely communications with management
A typical day includes answering at least 150 calls while maintaining a positive attitude, must convey empathy when required. Providing customers with a new product price on what they called in for. Call center has a learning library with self paced objectives. Its really hard to get an answer from management when required in a timely manner. Positive co-workers to work with. Hardest part is when the calls decrease. Enjoyable part is working from home
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You get what you put into it
Independant Contractor (Former Employee), Columbus GA (my residence)February 12, 2014
Very Flexible. The only real way to make an 'income' at $0.25 a talking minute is to work around the clock.
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Follow the Script
Independent Sales Agent (Current Employee), USAFebruary 10, 2014
Pros: work at home, working chat rooms and forums
Cons: no timely communications with management, client has all the power
If you choose to sell using LIVEOPS you had better study those scripts, because the Clients are listening, and if you deviate from the words you have to read, they can and will terminate your calls, without notice. Then hopefully in three days you will get answers from your emails to settle your questions. It is strictly what have you done for me lately, with all sales. They seem to have a very short learning curve for newer employees, produce sales to the suggested metrics, or the calls go away. No calls, means no money. The pay is decent, but if you are not used to talking friendly with people who maybe rude to you, then choose another career. Advice to people considering this, have a serious Plan B option available if it doesn't work out, because there is no job security in the sales world now. Sell or be gone. Good efforts are appreciated, but will not score you any points.The clients have instant access to your calls and have 100% power over all agents, so yes it is a great work at home business model, as long as your internet is reliable, but miss commits and calls go away, miss making a required upsell, calls go away. They do try and make management people accessible if you have questions via conference calls, but make sure to schedule your work around those scheduled conferences, if you want your voice to be heard.
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Work virtually from home
Independent Sales Agent/ Agent Service Rep (Former Employee), Redwood City, CAFebruary 5, 2014
Pros: work in your jammies
Cons: pay not very good
Best part of the job is you get to work out of a home office and there is a little flexibility.
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NOC MANAGER
NOC Engineer (Former Employee), Tempe, AZJanuary 30, 2014
NOC manager who assumed position after unforeseen events, hired all new engineers and fired all NOC personnel. New Engineers were redirecting half the pay with no experience.

Ended up being a very volatile work environment and none of the principles which were in place at the time of my hiring were preserved.
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Fast pace call operating environment
Independent Contractor (Former Employee), Redwood City, CAJanuary 20, 2014
Pros: no commuting
A typical day includes answering at least a fifty calls per hour while maintaining a positve attitude, must convey empathy when required. Call center has a learning library with self paced objectives. Employees may chat while working. Hardest part is when the hours decrease. Enjoyable part is working from home
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No Health Care Experience
Senior Executive, Sales - Health & Human Services (Current Employee), Silicon Valley, CAJanuary 18, 2014
Nice people but no significant health care BPO experience to draw upon. Also absolutely no pre sales business development to support sales team.
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LIVEOPS
Independent Agent (Current Employee), HOMEJanuary 3, 2014
● Received inbound sales calls and negotiated up-sells and third party sales.
● Assisted customers with basic and detailed product information.
● Remained calm and helpful during stressful times.
● Performed at a high level of efficiency to achieve monthly sales quotas and goals.
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Independent Contractor
Customer Service Agent - Virtual Call Center (Current Employee), Indianapolis, INDecember 17, 2013
Pros: work from home job
Cons: sales based
• Professionally process inbound sales and/or customer service calls
• Respond to customer questions
• Resolve customer issues
• Offer up-sells and cross-sells to callers
• Record and verify accurate information on all calls
• Adhere to work schedule provided
• Positively and respectfully communicate with customers
• Maintain high level of punctuality
• Maintain consistent, reliable attendance standards
• Maintain company and client confidentiality
• Multi-task by adjusting from one type of call to another without loss of efficiency, composure, or knowledge
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duplicate
Sales and Customer Service (Former Employee), Florence, AZDecember 12, 2013
Pros: able to work from home
Cons: extremely poor pay
This company allowed me the opportunity to work from home at a time when health issues prevented me from working in public.

Agents are considered self employed yet the company completely controls the call volume and how much money you can make.

There are absolutely no benefits and you are paid by the minute you are talking on the phone to a customer with no hourly compensation.

LiveOps Salaries

Virtual Technical Support – Work From Home
$20.20 per hour
Customer Service Representative
$10.00 per hour
Independent Contractor
$28,800 per year
Customer Service Representative
$15,000 per year
Independent Agent
$17,000 per year