LivePerson, Inc. (LPSN) is a provider of online engagement solutions that facilitate real-time assistance and expert advice. LivePerson’s hosted platform supports and manages real-time online interactions, such as chat, voice/click-to-call, email and self-service/knowledge base, from a single agent desktop. In addition to product offerings, LivePerson provides professional services and value-added business consulting to support the deployment of its enterprise solutions. During the year ended December 31, 2008, LivePerson hosted more than 72 million chat interactions across its customer base, while handling more than 650,000 paid transactions between experts and consumers on LivePerson.com. More than 7,000 companies, including EarthLink, Hewlett-Packard, Microsoft, Qwest, and Verizon, employ its technology. As a software-as-a-service (SaaS) provider, LivePerson provides solutions on a hosted basis.
(Source: 10-K) – less