Simple however somewhat micro managing over all numbers
DELIVERY SUPPORT REP (Former Employee) – Rialto, CA – December 15, 2017
Overall work is good, simple, answer a few calls, average 40-60 calls a day.. calls range from 2 minutes-20 minutes depending on if there are issues that need to be resolved.
I say Micromanagy only because its all about the numbers to my previous management team, really hard to please because you do the best job as opposed to pushing people off your phone and get issues resolved - that obviously takes time.
Which increases the fact that you won't have as many calls as others,
however you get dinged for it. Also when I left a previous employment I was told whatever shift I got would be my PERMANENT shift. Only to find out 2 weeks after I started, they do SHIFT BIDS every 6 months. At this point it was too late to go back to my previous employer.
Also a lot of miscommunication throughout my old department and management , as far as getting information to the team or applying sick time or PTO when it should be, Accruing points unnecessarily , needing to submit removal forms etc. .
Free lunch once a week
Micromanaging performance "KPIs"