I processed U.S. Customs clearance for Ocean/Air Import shipments from beginning to end. This can be very time sensitive and busy. I enjoyed the industry and people. The hardest part of the job was leaving due to my position moving to a service center in another state.
coworkers, clients, benefits
Positions shifting from local offices to service centers
Former classifer. (Former Employee) – Southfield, MI – August 13, 2014
Received excellent training and thought that the 100% review of work completed was a good idea. But it was difficult to meet the expectations for quantity of items completed, and everyone's individual progress is posted on a dry erase board for everyone in the company to see. So when you don't meet expectations, even if there's a good reason for it, you feel very embarrassed -- publicly. Also, supervisors seem to work outrageous overtime without getting paid for it, so there's no incentive to want to advance. Upper managers don't seem to care.
a lot of team building events, good training.
high turn over, unrealistic expectations, pay is very average.
Poor management support. Excellent training structure
Production Manager (Former Employee) – Itasca, IL – February 14, 2015
Unrealistic and vague expectations at the executive management level. Poor transitional planning/roll-out for new processes that require unexperienced staff to shoulder the blunt of the workload. Micromanaging culture at the branch level. Disconnected at the executive level. Poor supervisory/team lead support...because positions arent filled aggressively. Unmotivating pay scale. Culture pressures you to check your brain at the door. Employees not valued as indicated by their pay and "firing tally" kept on the dry erase board by a current manager as an "inside joke". Overtime and weekends are required with little indication of appreciation. Saving good point is recruiting has secured good people who with proper leadership could be great. Training is detailed and an effective introduction to the industry. Beware of promises made in interviews. Keep options open until you get in and see for yourself.
training, great staff doing the real work
management, pay, process implementation, management loyalty
Racist and Discriminating.Favoritism.Good Training
Classification Analyst (Former Employee) – Southfield, MI – April 1, 2015
Great training: good employee morale until you really see what the company is about. no room or real incentive to move up unless your well liked by certain management. Promotions are given out based on who is liked well not by their actual skills and abilities: poorly skilled, Supervisors: Managers are completely out of touch. problems w/ minority races who have health issues. Same rules and regulations don't apply across the board to each employee as each employee is treated differently based on how well they are liked. One employee hand book but the rules apply differently to certain individuals usually people of color. Poorly managed company. Low yearly profits. bonuses aren't worth the taxes you have to pay on them if you get a bonus. again certain people get bonuses based on how well they are liked by management not by your accomplishments. HR department Human Capitol as they call it isn't worth sending an e mail no support, a real JOKE. last HR person left within a matter of months. no one to go too unless again your well liked by management but if your well liked by management you have no problems. High unreasonable expectations of their employee's trying to keep up with competition and they still fall short and cannot keep good staff. Constant turn over of staff. Great place to get training and get your foot in the door. No place to call home and think your going to have a real career. and be treated fairly. If your not white and well liked by management this is no place to think your going to progress. I've never seen so many highly skilled employee's passed overmore... for promotions because they weren't LIKED enough by management. Average pay: not enough for the amount of work required and unfair treatment. Oh and the office equipment is cheap, cheap uncomfortable chairs, no writs pads for the computers. Only upper management and conference rooms have comfortable chairs: office suite itself needs updating poor heating system: winter time you come in from the cold and it's just as cold in the office: many staff members have blankets: certain parts of the office during the summer months your on fire, no air, stairwells are dirty and falling apart, carpet only vacuumed at the office managers request which is hardly never. If you want good office supplies to use, I suggest you bring your own.less
Great Training and good door opener into the Imports/Exports