Pros: great money if youre a hard worker!
Cons: unprofessional environment, very cliquey and dramatic, not much control from management
i would take calls daily from body shops and route salesmen that delivered body parts. the customers were a delight to work with compared to other call centers, and the environment was much more relaxed as you worked mainly at your own pace and were on commission. however the inmates ran the asylum here. management let drama run rampant, and allowed inside sales reps to have inappropriate relationships with customers on the phones and discuss deeply personal issues with them. you could over hear inside sales representatives swearing and speaking negatively about co workers, as an attempt to keep their customers from using other sales people. it was very cut throat. LKQ purchased keystone and the managers at LKQ would communicate to keystone reps via email very disrespectfully, rather than being constructive they were negative and abbraisive and would even swear through emails. when multiple people would complain to management they would be told that LKQ (a salvage yard chain) was a different world full of men working in a junk yard that were not capable of using appropriate computer etiquette and that we had to let it roll off our shoulders