Lloyds TSB Bank PLC Employer Reviews

This was a contract which combined both design and project management. The day began with some interior design jobs and supervising the procurement and the execution.

My typical day at work is to give 100% to our customer with excellent service.In take customers requests and any enquiry to be explained in a detail manner.Throughout the day maintain good house keeping of our branch and maintain a positive reputation.I work in a team which we all support each other in a very professional manner.The hardest part of – more... my job is to lift large bags of coins for collection or delivery and my most enjoyable is to turn a complaint into a positive result(very satisfying)Working in customer service role for many years educates and give you the soft skills to challenge any tasks based on customers,collegues or management duties. – less

A typical day at work was to process requests for customers for a variety of different mortgage queries, and to action the final stages of a mortgage after it had closed. We were flexible as we were moved daily from one team to another, including answering queries directly from customers on helplines.
The best part of the job was the co-workers. We – more... were always willing to help each other to get the job done, as it meant we regularly:
a - learned new processes,
b - got up to date information,
c - helped people (internal and external customers)
Our immediate management were pro-active in resolving issues and making our job satisfactory.
The hardest part of the job was having a problem that could not be resolved due to company or FSA policy. All that could be done in those cases was give customers the options that we had available, and let them make a choice. – less

Not really applicable due to bulk redundancies. There are job opportunities in the North of England and Scotland.
Work is varied depending on department.
I have been involved in legal and conveyancing type work which was interesting.

A very busy branch where no two days are the same. Long queues inevitable but with excellent customer service from management and team this is relished by the customers.

A typical day at work consisted of cashiering, telephone conferences, meetings with customers, recommending and selling products, office administration and more cash handling.
I learned a lot about customer service here and will take that wherever I go as well as how to change the way you communicate with people.
The management are always there to support – more... you and are there to keep your mind directed at the job in hand.
Co-workers are generally nice and friendly, however they generally feel as if they no longer wish to work within banking itself.
The hardest part of the job is trying to find the sales when there are no customers in the branch and you're not having any success during your outbound telephony sessions.
The best part of the job by far is seeing how much of an impact you can make on somebody's life but helping them with their finances, whether it is saving them money or by helping them fund something that will make a difference. – less

• Working in a busy and challenging environment
• Talking to customers over the phone and in branches
• Recommending the best available products to each customers individual needs
• Changing customers financial lives for the better
• Working with others to repeatedly deliver excellent service and sales performance
• Coaching customer assistants to be – more... better at their jobs – less

The communication from higher management to the cashier was vast. There was nothing a cashier did not know regarding the performance of the Branch and what could be done to improve performance, no information was hidden, unless it did not personally concern you

Après ouverture du courrier et lecture des mails, je triais le travail par degré d'urgence et d'importance pour le distribuer et m'assurer de son exécution correcte dans les délais.
J'ai pu au cours de ma carrière progresser régulièrement vers plus de responsabilités et de prises d'initiatives.
Mes collaborateurs étaient multilingues et de nationalités – more... différentes ce qui favorisait l'usage des langues étrangères.
Le plus difficile dans ma fonction était de me faire accepter dans un environnement néerlandophone. Le plus agréable était d'être présente et de me sentir utile pour aider l'un ou l'autre collaborateur en cas de besoin. – less

La société m'a permis de suivre les formations nécessaires afin d'approfondir mes connaissances dans différents domaines (facturation, fiscalité, droit social, langues, management) et de d'accéder ainsi à un poste à responsabilités.