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LOANMAX Title Loans
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15 reviews

LOANMAX Title Loans Employee Reviews

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  • Job Work/Life Balance
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Job Work/Life Balance
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HEADACHE
FORMER EMPLOYEE (Former Employee), OHIOMarch 29, 2015
Pros: Weekly paycheck and the employees
Cons: There are to many!
All I have to say about the company is that if you don't adapt well to change, then this is more than likely not the job to consider. At first I actually like the job, but then as times go on it turned into a big headache. The majority of the day is being on the phone doing collection calls. The company will give any type of loan to any individual knowing that they cant afford to pay it back and then lecture you on why you can't give these individuals to come in and make a payment on the account. We would usually arrive to the store around 930am to get everything ready to open at 10, if everything was done and your area manager was around and there were customers lingering around outside, you were expected to open up the doors early and take care of them. Also, if you were getting ready to close and someone called and wants to stay over and wait for them, and believe me that did happen, and your area manager was around you were expected to stay and wait for them even though you have put in a day's work. The hours of the store were 10-6 Mon-Fri and 9-2 on Sat, unless you were in a busier store, if that was the case, you got rewarded your hours were 10-7 Mon-Fri and 9-3 on Sat, and guess what, they gave you only a few days noticed when they implanted this plan, and our course most of the customers, especially the ones who are either retired or a government employee, i.e. the ones who are on SS or SSD will wait till the very last minute to come n and make a payment on there account. A good chunk of the customers that come n there want money for drugs, so if your city has a website were you can see the people who were incarcerated, changes are there will be one of your customers on there. All I can tell you that if you get a job there, be expected to be treated like a robot.
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Nothing going good for LoanMax!!!
CSR (Former Employee), Columbus OHMarch 17, 2015
Pros: Paid holidays and Sunday's off.
Cons: Everything
Bad wages, bad management and horrible benefits. Cannot wait to be done with this dump. There's no set procedure for anything every store and everybody does things their own way. Company doesn't care about yu just about their numbers. Awful benefits. Hope you don't get sick or end up in the hospital because you'll go bankrupt. Management is shady, the customers are rude and have bad breath. No raises!!!! I repeat; no raises at all. A lot of hard work for peanuts.
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HORRIBLE COMPANY TO WORK FOR!!!
CSR (Former Employee), Charlottesville, VAFebruary 26, 2015
Pros: good pay, every other weekend off
Cons: unproffesionalism, area managers are just big kids
I only worked at the Charlottesville store for less than 2 weeks and it was one of the worse companies that I've ever worked for. I got no real training in that time period and the manager (Erin) was really rude. The workers talked about customers and past employees really bad as well as talk about their competitors to customers. They were very unprofessional and all they wanted to do was eat when I just wanted to learn my daily tasks. The area manager (Dave) comes in once a week and sits at the desk in front of customers and just eat and talks bad about past employees. I would not recommend this job to no one unless you don't mind potentially getting fired for no reason!
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No room for advancement, poor pay, kids as area managers
customer service representative (Current Employee), ohioOctober 13, 2014
Pros: employees
Cons: benefits, no raises, don't promote within, lack of communication, pay, hours, management
basically at this job you will get paid poorly, the benefits are horrible, and if you expect the yearly raise this is not the job for you. However if you are friends with upper management and like to gossip I have great news for you.you will get promoted. This company does not promote off of merit.
dIstrict managers do not have any type of college education which is ridiculous.you can work hard, stay late ,do your job, and it will not get recognized. And the health benefits they do offer is so expensive, you could never afford it with what you get paid hourly. They basically will give any and every customer a loan, knowing they can't afford it. Then blame you when the customer does not pay, claiming your not doing a good job on your collection calls.not only that they expect you to open up the doors earlier then you're supposed to And expect you to stay later than the actual store hours. Oh and by the way they will switch the stores hours to being open later of course. And only give you a few days notice. This place is a joke, not a place to build a career.
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CAREER SUICIDE!
Store Manager (Former Employee), Dayton, OHSeptember 26, 2014
Pros: u get paid weekly, no structure
Cons: no structure
Career Suicide....I worked at Loanmax for 2 years as a Store Manager. My ultimate goal was to advance within the company. The first few months was rough a lot of different people from all over the company visiting my store explaining what's expected. One thing I noticed immediately is that there is not a lot of structure. Everybody does what they want whenever. I had an employee who called off repeatedly and my area manager never addressed it. He was not concerned about people calling off or coming in late. When it comes to evaluating job performance I guess it's based on how well you get along with the area manager because the ones who hang with them are the main people who get promoted. If you work hard at this company they do not recognize you. So don't waste your time. The key factors to making it in this company is being fake....acting and kissing up!
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It was okay
Customer Service Representative (Former Employee), Bridgeport, OHSeptember 16, 2014
Pros: good pay
Cons: management
It wasn't a good fit for me. The store manager had no prior management experience and was very disorganized. They even looked down on the fact that my daughter was in the hospital and I missed work.
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Overall great place to work
Customer Service Represenative (Former Employee), Columbus, OHSeptember 8, 2014
Pros: friendly environment, great customers, great pay
Cons: non compete agreement
Friendly environment, great customers, great pay. I had fun and learned a lot at Loan Max
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Great for robot minded people that will blindly tow the company line
Customer Service Representative (Former Employee), NHJuly 23, 2014
Pros: coming from retail no nights or sundays is a positive
Cons: training, collections, schedule, benefits, management
This is a great place to work if you like being a robot, become buddies with management, and have no desire for advancement. Initial training lacks structure & content. Follow up training doesn't exist. Pay doesn't make up for poor benefits. Position is mainly collections in some locations. Management lacks professionalism, maturity and actual management skills.
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job that paid the bills
Assistant Manager (Current Employee), Canton, OHMay 28, 2014
Pros: food on table
Cons: limitless
all the job does is it allows food to be put on my table. there are no benefits and no communication
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Steady work environment
Customer Service Representative (Former Employee), Richmond, VAMarch 3, 2014
Pros: every sunday off, flexible lunch breaks
Cons: lack of security
At Loanmax, the job consists of processing loans using car titles as collateral, calling "the late list" for delinquent accounts, processing repossesion accounts, process payments and answering questions from the customers and potential customers. I have learned how to create accounts using the company's database, better phone ettiquette as well as better cash handling skills. The management was very reliable. The hardest part of the job was getting some of the customers to pay what they owe. The easiest part of the job was calling the late list and notating accounts. All in all it was a very laid back job.
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Love this place!
CSR (Current Employee), Central OhioJanuary 14, 2014
Pros: 30 minute lunches, pay, bonuses, great management
I have worked here several Months. I absolutely love my job. In fact, to me, it's not even a "job" the work is super simple when you pay attention and follow the rules. The company gave a great bonus and pay raise last year. They constantly have contests and friendly competition between stores. My district manager is amazing! The company usually promotes within first, another great aspect of the company. If you're looking for a future, here it is. If you're just looking for a "job" keep looking.
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Great starting pay, etc.
Friend of several employees (Former Employee), SW VAJanuary 30, 2013
Pros: good pay, pd vacation & personal days, great upper mgmt, promotes from within.
Cons: no health insurance but good pay compensates somewhat
I have several friends and relatives who work fir thus company and the starting pay was great in comparison to most, several of them have promoted to Managers and two of them to area managers with great promotion raises and bonuses. One needed to transfer to another state and they found her a position where she was moving to. They truly value hard working team players and promote from within.
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Area Managers and higher need knocked down some....
Manager (Former Employee), OhioOctober 30, 2012
Pros: pay
Cons: egos ..lack of leadership and personal accountability
I worked for this company briefly and was terminated recently after I was told that I did something that I clearly did not. I was having an issue with another manager at another location and this is the real reason I was let go. Apparently bringing your children to work with you EVERYDAY for 3 or more hours is acceptable though. Having 7 people working under you that you cannot control is acceptable.... having absolutely NO IDEA of how to manage in any way shape or form is acceptable. Disclosure of a customers personal business with that company.. acceptable. Area Managers would rather talk to each other about their own promotions and what kind of brand new company vehicle they are getting rather than deal with real problems. I am fighting this every step of the way... I am an older person and have never been terminated from a job in my whole entire life.... that day LoanMax lost a good manager and money maker for their company as I have over 25 years of proven collection experience and a background in payday loans and customer service both of which will make a more structured company very happy!!
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Quiet Office Setting
Customer Service Representative (Current Employee), Ashland, VAMay 7, 2012
Do basic office duties, such as filing, copying, faxing documents, data entry. I process car title loans daily and practice proper collection practices, getting commitments for customers payments