LocalNet Corp Employer Reviews

inbound call center, handled billing concerns and cancellations of internet service

-As a technical support representative at Localnet, I received inbound calls from customers to help them with internet set up and/or trouble shooting issues. On a regular 8 hour work day, I assisted about 80-100 customers.
-I learned a lot of tips and tricks to fix certain issues that pertained to trouble shooting user problems relating to operating – more... system issues:
(Win9x, 2000, ME, Xp,Vista, 7 and Mac OS).
-I had great co-works all working together to provide great technical support.
-There were a lot of novice users that had never owned a computer. Walking through set-up and installation of the internet took patience.
-The most enjoyable part was hearing customers reaction to learning new things about how a computer works. – less

This is a job I would not recommend to people (Sales). They do not train for everything you come across over the phone...which leaves yoiu feeling under trained and unprepared

I was 3 months pregnant when they first hired me. During the interview with 2 different supervisors, I specifically stated that I was pregnant, and that my husband was recently hired, and yet they still hired me. After almost 3 months of working there, just short of my 90 days, they "laid me off" due to seasonal cuts. Later, I came to find out, it was – more... because I was hospitalized for 3 days due to sever morning sickness and dehydration, and had to call my husband home early so he could take me to the hospital. Just after they "let me go" my husband refused to go in to work because they broke our contract for no good reason, and he just walked out on the company. – less