Pros: co-workers were dedicated to helping veterans, flexible schedule if needed, sense of pride and accomplishment were recognized
Cons: under pressure to complete certain number of cases each month
Authored and prepared final decisions for distribution to the veteran and DFAS. Reviewed monetary assistance and applied laws and publications mandated by the government. Very cohesive work environment. Staff was mission oriented.
Hardest part of the job was to inform the veteran he did not qualify for our program.