Pros: Team Gatherings, Top notch work environment
Cons: Contractor offers no benefits, no vacation time and no benefits.
A typical day for me would be to review all escalated problem tickets that have been called in to our Level 1 helpdesk, transferred to Level II and ultimately transferred to Level III for resolution. I prioritize and make contact with the POC (point of contact) to be sure we have all of the updated information correct and begin advanced troubleshooting. During the week I also work on testing any software changes that we may have to make to our core Operating System Image. I test the changes in a lab environment, and then submit a formal CCB to our testing group who will make sure there are no conflicts with ALL of the other programs that we use (commercial off the shelf or COTS) and Specialty software written for and by SSA. Once the approval is met, we implement these changes out into the field by way of Phase in groups, then ultimately into production for the entire WAN.
I work well with my Co-workers and we rely on each other for our specialty skill sets. I am lucky to be working with some of the brightest people at SSA.
The hardest part of my job is when the contact person does not reply or is unavailable. Being how I am only working with remote offices, i need the contact person to be there when so we can duplicate the problem.
The most enjoyable part of my job is the thanks that I receive. Having people appreciate what you do is priceless.