South Portland Maine office is a TRAIN WRECK!
Customer Service Representative (Former Employee) – Scarborough, ME – June 27, 2016
I went to work there on a referral by Bonney Staffing. What a mistake! The "trainer" would pop in for a minute, the "training" was a computer program that had no relationship to the work on the floor, then the "trainer" would have to go back on the floor to work. One person would tell me one thing, only to find it wasn't right. The management gave this song and dance about "customer service and accuracy" being the most important thing, then all I got was pressure to be faster! The calls I was told would be from one or two contracts, but this was never the contracts I was told, so I wasn't prepared for the calls I got. Don't work here, it's a mess and a miserable place, though co-workers would try to be helpful. Many of the "members" were nice, but some were plain awful on the phone, yelling and using vulgar language.
Calls and everything else, especially pay!