Pros: good money and benefits
Cons: unprofessional, unorganized, understaffed, micromanaged
I worked at oklahoma location for six months before walking out. The money was nice, some of the people are nice, but none of that lasted long. I worked as tcsr (Where's My Ride). It started off easy, the money was awesome, and the hours were perfect. Working holidays weren't so bad. No one called and you just hung out for 4 hours.
It all went bad when we got a new phone system. My job changed without warning, there was an impossible amount of work to do out of nowhere. My supervisor was no help at all and insisted on micro-managing everyone making the atmosphere increasingly uncomfortable. The transportation manager was very sweet, but she didn't always have the time to help everyone because our supervisor was absolutely terrible. I seriously don't know how that woman got her job.
I walked out because it wasn't what I signed up for and it was an extremely stressful situation. It's an okay job if you need some money, but I wouldn't consider it as a long-term solution. You only get promoted if they like you. Besides the general manager, the company is a clique. This phony "family" vibe they try to give off is transparent.
Overall, this company is extremely unorganized, understaffed, and unprofessional. The money is good, but will take a toll on you mentally. The insurance is good too.