Call Center Representative (Former Employee) – Long Island City, NY – March 23, 2017
The worst place to work in. Micromanagement at its best, large inbound call volumes, large turn over rate, dead end position. I hated working at this job because there was no room for advancement and no room for growth. Management played favorites and promoted who they wanted to promote. I felt like I was in a bad dream.
Work at this company taught me alot and has gave me the experience I need to move forward.
Customer Service Representative/Call Center (Former Employee) – Philadelphia, PA – March 21, 2017
The company it self is ok and can be a great place to work but overall a management team can really mess up a good company and that's the case at LogistiCare. I would love to go back but only if they get rid of the whole management team and start fresh.
They will show alot of love during the holidays and birthdays.
Customer Service Representative (Current Employee) – Phoenix, AZ – March 21, 2017
This company has build me up in many ways, from helping talk to people who are in need of medical help to manage and lead my own team. The most enjoyable part of my job was walking in to Logisticare and having everyone greet you, they make you feel like your at home.
Customer Service Representative (Former Employee) – Miami Lakes, FL – March 10, 2017
Management is terrible! They are rarely around to help you, much less to take supervisor calls when the customer asks for it, and when they are around to take the calls, they do it begrudgingly! Half the time that I worked at this miserable place, I was never happy. Pay is terrible! If you want to start somewhere, go somewhere else! If I could give this joke of a company a zero or a negative I would! I felt like I was in a Sales position, yet I was a Customer Service agent, the robot like pace they expected you to get through the calls, and the requirement that you had to have 60 calls in ONE day was absolutely preposterous!!! DO NOT APPLY FOR THIS JOKE OF A COMPANY!! I was only there for 2 months, and still it was too much for me!
Bilingual Customer Service Representative (Current Employee) – North Haven, CT – March 2, 2017
Great and friendly atmosphere. Fast pace in learning and you have be able to adjust to changes especially last minute. Great managers and always being able to help you especially if you don't know something
Call Center Representative (Former Employee) – North Haven, CT – February 27, 2017
The Management is just as immature and ignorant as the employees and co-workers around you . If you have a disability and it's a not a good day for you , don't think they're gonna accept that because even though they have 49 Reps in ready and only 30 calls in cue , you have to stay and have your mental breakdown in the office somewhere because they definitely need you .. 🙄😒
Customer Service Representative (Current Employee) – Atlanta, GA – February 27, 2017
Straight forward a lot of phone calls/ patients and better customer service/ Management is fairly new on some parts and is always changing policy/ Its kind of crazy at times but get better/ Members will be the hardest part and bathroom times/ Meting your quotes is probably the best of Complimentary calls
Transportation Call Center Router (Current Employee) – Mechanicsville, VA – February 20, 2017
Office Environment is below average, office furniture is broken and does not function. Make do with what you have and make your own accommodations where necessary. Management is non communicative except in the way of written communications. Often times no Management is on the call center floor to answer questions. Managers usually have doors closed to not be disturbed by the employees. Rarely do Management level mingle or even speak to employees. Advancement is non existent unless you are in the echelon.
Public Mass Transit Specialist (Former Employee) – Philadelphia, PA – February 16, 2017
Logisticare Solutions provides Customer Service in the non-emergency transportation field. Overall, good environment. I strongly suggest the company improve their employee retaining policies. What is not good is that the call center is never constant retaining their employees. This cause the company have to be constantly training new classes and representatives don't stay for long. Bilingual Representatives should have a higher compensation since they are required to perform many roles at a time.
Good schedule, extra-curricular activities for employees, employee of the month incentives.
Call Center is unsteady, quality of employees hired does not meet standard office personnel criteria, pay rate
CBL lead customer service representative (Current Employee) – Phoenix, AZ – February 16, 2017
Logisticare has offered many opportunities to me and has allowed me to grow with in the company within a short period of time due to my dedication to meeting all company needs. I am now branching out to expand my knowledge and have a successful career.