Must Drink the 'Kool- Aid' or Expect no Growth
User Services Representative (Former Employee) – Boston, MA – March 3, 2015
A typical day consists of denying customers of refunds or explaining the value of products price increases. Other situations also entails customers complaining about their account managers not getting back to them, ultimately to cancel their subscription. Customers may also call in about open tickets and product issues, development is extremely slow in resolving these issues. Customers will also call in because they believe they were being provided technical support from a LogMeIn staff member when truly they were scammed by someone using a LogMeIn product to steal credit card information.
Middle Management is pretty untrustworthy, they will say one thing and do another. They laid people off pretty regularly.
However, your co-workers are exceptional, they will take the time to help you. Most enjoyable part of the job is hmm the free snacks.
Good Location, free snacks
Must Drink the 'Kool-Aid' or no Growth