Answering patient calls when they were unhappy about getting a lab bill which is out of the control of billing. Then you send to clinic managers or administrators and they take weeks to respond if they respond and all the while the patients keep calling billing and think were not doing our job. Clinic management and administrators never call the patient when the issue is clinic related, they put it off on the poor billing staff who dont even know enough about the situation to discuss withthe patient. There should be a clinic complaint line so the patients get to talk to who they want and need to talk to and not the billing staff.
Trying to help patients more
Answered - Customer Service Representative (Former Employee) - Austin, TX