Registrars are fun, professional and friendly people with knowledge and strength.
Patient Service Representative (Registrar) (Former Employee) – Los Alamos Medical Center – July 8, 2012
A typical day at my job with Los Alamos Medical Center consisted of getting into my desk promptly and signing on and registering demographics into our computer hospital program with accuracy, speed and friendliness. Customer service was always our registrars main objective. This included getting all insurance records, personal information such as mailing address, phone, emergency contacts, work, address and making the proper notations in the system for other employee's such as billing rep's to view for thier own informational records and so they could bill properly. Verification of benefits and prior authorization for certain procedures had to be done on a pre-registration basis by calling the patient over the phone or interviewing them in person and getting them set up for thier visit, this included, breast exams, MRI's, and procedures such as C-sections or births for OB patients and thier babies. My coworkers and I always worked to maintain a steady and team oriented work attitude. If one didn't know the answer, I might, so we all helped one another problem solve and solve customers concerns and or complaints and tried to solve them with ease to make everyone happy if possible. The hardest part of the job is seeing someone you have known coming in as a patient pass away. It is something that stays with you forever. I will never forget one of my very brave coworkers, and also one of my very selfless patients. The most enjoyable part of my job was seeing that I could help solve a customer issue and seeing thier tears wash away by resolving thier problem or our error by making things better in thier eyes, and aknowledging thier feelings. Its magnificant to see someone leave the hospital knowing I care about them enough to investigate, problem solve and go the extra mile. I loved being a patient advocate!
helping to improve the patients hospital experience first hand.
high level stress, but well worth it!