Director of Nutritional Services (Former Employee) – Los Alamos, NM – July 18, 2016
Working as a Dietary Director can be stressful at times but with the right team it can be a breeze. It is wonderful working with the patients and providing great food for all dietary needs. A typical day is making sure that all safety requirements are met, all your numbers are in, the deliveries are made and there is enough staff to provide excellent service. I love what I do and find the hardest part of the job is to keep the staff excited as well. There are so many caterings,and unexpected menu changes it can be difficult with a limited staff. I learned that menu planning is ever changing and how important it is to provide as much time as possible with the patients to ensure patient satisfaction and, that staffing in numbers and team work is critical.
The ability to experiment with different foods and menu ideas
The amount of time it takes for people to be cleared to fill a position
Registrars are fun, professional and friendly people with knowledge and strength.
Patient Service Representative (Registrar) (Former Employee) – Los Alamos Medical Center – July 8, 2012
A typical day at my job with Los Alamos Medical Center consisted of getting into my desk promptly and signing on and registering demographics into our computer hospital program with accuracy, speed and friendliness. Customer service was always our registrars main objective. This included getting all insurance records, personal information such as mailing address, phone, emergency contacts, work, address and making the proper notations in the system for other employee's such as billing rep's to view for thier own informational records and so they could bill properly. Verification of benefits and prior authorization for certain procedures had to be done on a pre-registration basis by calling the patient over the phone or interviewing them in person and getting them set up for thier visit, this included, breast exams, MRI's, and procedures such as C-sections or births for OB patients and thier babies. My coworkers and I always worked to maintain a steady and team oriented work attitude. If one didn't know the answer, I might, so we all helped one another problem solve and solve customers concerns and or complaints and tried to solve them with ease to make everyone happy if possible. The hardest part of the job is seeing someone you have known coming in as a patient pass away. It is something that stays with you forever. I will never forget one of my very brave coworkers, and also one of my very selfless patients. The most enjoyable part of my job was seeing that I could help solve a customer issue and seeing thier tears wash away by resolving thier problem or our error by makingmore... things better in thier eyes, and aknowledging thier feelings. Its magnificant to see someone leave the hospital knowing I care about them enough to investigate, problem solve and go the extra mile. I loved being a patient advocate!less
helping to improve the patients hospital experience first hand.
excellent medical staff/excellent people/great place to live
Interim CEO (Former Employee) – Los Alamos, NM – May 4, 2012
the medical staff had rebelled against the president who was fired. I was hired as the interim CEO. During my seven month stay I was able to organize and motivate the medical staff and got them to help with the management of the hospital. Created a new Hospitalist program wirtth their support;resolved an anesthesia dispute;created a new oncology program, hired a new rheumatologist and general surgeon; and created a physician advisory committee. Also coordinated a successful recruitment for the permanent president.Interestingly, during this transition, a major wildfire consumed the town and I had to evacuate the hospital and reopen it two weeks latter.