Pros: great benefits, amazing direct clinical supervisors
Cons: the director of this division is a huge con, company does not follow through with advertised bonuses, unrealistic workload, zero communication with employees, no support for an extremely difficult position
Management expects you to complete all of your work within 40 hours, for both salaried and hourly employees which is not humanly possible based on the workload. The contract states each employee will have no more than 12 clients. Honestly 12 is incredibly tough to manage, or at least it was for me, and some people have up to 17 clients. It did not matter – more... how many clients they throw at you there is no working from home and absolutely no overtime pay. If you do claim overtime, even a few minutes, you will be written up regardless of caseload. When you drive around and live out of your car (which is your life) seeing 12 clients a week (by the way clients generally do not want to be seen so you are chasing them down constantly) all the while keeping up with productivity standards and mountains of paperwork that you are not trained on, is realistically not realistic.
When a team member quits or is fired (I believe there were around 12 people in a pool of about 60 total that were either fired or quit during my 8 month employment) the company will spend months saving money before hiring a new person for that role. When a position is empty the team is expected to not only complete their already heavy workload but also fill in the holes for missing staff. If you are new to Intensive Services this will not make much sense to you but each member of a team is vital and when one person is missing (and in some cases two) it is a system setting you up to fail. You will never complete your work and not one time will management say they appreciate your dual role, communicate the status of hiring another person, or just empathize with you. When I started they gave me 4 clients and 3-4 transfer clients. Not even a complete caseload except they hand you these clients and say "Okay, here you go". NO TRAINING AT ALL. From the simplest of things to the most complicated. Nothing. You will not even know which paperwork you need much less where to get it, who to ask, or where to return it when it's complete. The smallest things are never explained and forget about the bigger ones. The company states an open door policy but the opposite of open-door is true in Intensive. The director of this division is number one on the totem pole and you are reminded daily of this fact. She will lie, manipulate, bully, and do so many underhanded things that you will be shocked. There have been endless complaints about her to HR but it does nothing. If you want to take your earned vacation time get ready to wait and wait and wait for an answer. In my department within Intensive Services I would say 90% were actively looking elsewhere or completely miserable. Please, do not work in this division. The company itself seems like a great place from employees in other divisions but do yourself a solid and do not work in Intensive Services. – less