HR always backs the Management, no matter how inappropriate or disrespectful they behave. This company works in silos, for example, the claims department never speaks with the prior auth department so their processes are all broken up and nobody knows if they are even truly effective for their patients. Since this company is FOR PROFIT, some of the contracts for medical equipment and services are based on how much the rep likes the director. And then only that stuff is covered, even if its more expensive for the patient. In my department, there were 14 people, and within a 10-month window, 7 positions had been turned over. Also this company works in 15 different computer software systems, each requiring their own password with ridiculous specifications and each password must be changed every 30-90 days. Not many of the systems talk to each other.
they aren't worth it.