Assistant Store Leader (Former Employee) – Broomfield, CO – March 6, 2017
Lovesac makes some of the best furniture on the Planet. It was an honor, and an ego boost to sell their Product. Where Lovesac Comes up short, is in their ability to create a Universal Culture for continued success. A typical day involves reaching out to clients, looking for commitments to purchase. When new guests do come in, we aim to give the absolute best possible demonstration of this amazing furniture. Micromanagement, constant coaching, and behavior modification is the way of the game. most stores are simply grasping at straws to meet their weekly budget, selling furniture that is drastically over priced. The best part of the job is when you close a sale. The feeling is extraordinary!!
Great product, loads of 'free time', decent employee discount
too much 'free time', product is over priced, company culture is drowning
Unrealistic expectations - high management turnover
Store Manager (Former Employee) – Atlanta, GA – May 8, 2017
The company in its current state is very different from the mission statement it projects. They are corporate focused instead of employee or customer focused. This is a great product, however changes in upper management and a poor onboarding training program has resulted in high management turnover in the field and many unhappy employees. There are inconsistencies within middle management which create a culture of paper pushers instead of leaders. Teams are bullied into meeting sales goals and most employees live in fear of being fired on a moments notice. The downfall of this business structure is tragic- the company's starting salaries are above average but do not offset the stress and frustration that accompanies it.
First few shifts you watch training videos that are extremely helpful, sacs are hard to sell but when you finally sell your first it's a huge rush. It's a very relaxed environment. Also you get to test the products (sacs) so you can tell the customers which you prefer
relaxed environment you get to test the products very nice discount
Salesman (Former Employee) – Houston, TX – May 22, 2016
Typically, a work day at LoveSac involved fluffing up the "Sacs," teaching customers about the many different furnishing options of the "Sactionals" furniture and working the cash register. As the product was very expensive and a non-necessity, most of the people who came in just wanted to sit on the bean bags. It was our jobs, however to get them excited about how much better their lives would be with one of our products in their lives. I learned a lot about the wants and needs of the average consumer, and how I can approach them in a way that excites them, but is not overwhelming. The management was very relaxed, as long as you did what you needed to do. As long as you had steady sales, which at LoveSac is a lot easier said than done, you did not encounter too much stress in your day-to-day work life.
associate (Former Employee) – Boston, MA – December 27, 2015
Initially when I joined Lovesac I really enjoyed it. It was hard work, HQ was very supportive, the CEO was helpful to store leaders. As the company grew, it was clear that words like "family" and "transparency" had gone to the wayside.
It's understandable that a growing company will go through many growing pains but a lot of them seemed more painful and unnecessary for those who worked in the stores. It's a shame to see so many talented people let go or driven out. Many of us were no longer a name but a conquest and several who are still around seem to know the "right people" despite their ability to make a profit in their stores.
It's the most rewarding job I've ever had, until it wasn't.
Lovesac will become everything they said it would never be: overworked Pottery Barn employees who will mutiny again.
Anonymous (Current Employee) – Stamford, CT – November 13, 2015
Terrible place to work. The "family" they like to brand themselves as is nothing more than a wool over your eyes. They'll get rid of you in a heartbeat and that's not what families do. No work/life balance as they expect you to bend over backwards for the better of the company with no motivation to do so. Do yourself a favor and say NO to joining the Lovesac "family". The retail stores are even worse. Many of the stores don't even have restrooms in them! Stay away! I'll be leaving as soon as I can find a new job!
Great people in stores and some at corporate.
Sexist environment, no work/life balance, no reviews or opportunities for advancement. The list goes on...
Sales/ Keyholder (Former Employee) – King of Prussia, PA – August 18, 2015
Responsible for opening and closing the store, maintained all security procedures, such as arming and disarming the store, handled cash, and assuring that the store was ready for the next day opening, answered telephones, maintained jobs on the floor such as moving boxes or stocking shelves, inventory, shipping and receiving.
Its a Great Hip place to work Different from all the others.
Logistics (Former Employee) – Stamford, CT – July 20, 2015
I was there for so long. The place has changed a whole ton since when I first started. Everyone is very nice for the most part. There are few people here and there that are not so great to work with. Like in any job. Its a very laid back kind of job. If you are person that works hard and wants to move up fast this is not the place for you. They are still growing there for they are changing a lot. They will not offer much of a pay bump. I would not expect a raise in the first 3 years of working there. I never got one and I saved the company a ton of money. If you're looking for something to put on your resume this is the place. If you're also looking for co-works that rock and can be your family away from your family. This is the place, but if you're looking to move up quick and make this your whole life... this is not the job.
Store Leader (Current Employee) – Somewhere in California – June 13, 2015
I have worked for this company for nearly three years, across three different stores (and traveled to many more than that). I have held 5 different roles, and each one of them was challenging and rewarding. Not to mention- loads of fun.
If at any point, you think, "Well, that's easy. I can do that job." Think again. This is not a "clock in and clock out" job- or place to work. You must be amazing. You have to care. A lot. Luckily, Lovesac makes it easy to care. The entire team from store level to HQ to the CEO is full of incredible people. Sure, there are some sour grapes along the way, but isn't there anywhere? At least there aren't many here- and those ones don't last long. This company is a fun, enthusiastic, unbelievably happy team of people to love.
Need some support? It's around you. Need some pep in your step? Motivation? Love? Help? Creative solution? Need to scream and swear and vent? Need to celebrate a win? A birthday? A customer story? Funny customer picture? We got you.
Hands down, the best place I have ever been proud to be a part of in my 15 years of retail. It's also NOT ANYTHING like retail. Yeah, sure, stores are in malls. Whatevs. That's just where the customers are.
It's a team of amazing people, who are PROFESSIONALS at what they do, and choose to have a BLAST being #1. I wouldn't trade this experience for anything. It's worth more than any monetary amount. I clearly love me some Lovesac.
Great people, benefits, pay and atmosphere.
You can't slack off. Don't even try it. Seriously. I'll find you.
Interior Designer (Current Employee) – Thousand Oaks, CA – December 10, 2014
I've worked for this company at 2 separate stores. My first store was a team-oriented store were we would drive each other to do better. My current store has a manager who is "money-hungry" and not in a good way. She creates unnecessary drama in the work space and brings her personal life into work as well.
This company expects a lot from each individual but the pay and benefits/bonuses are definitely worth it.
While working in the retail field for an expansive amount of time, I have seen the best and worst from corporate retail. It really boils down to the people and the product. Everyone I have worked with HQ as well as in the field has exhibited the same fundamental competencies: they are passionate and they have integrity. This is a top down mentality. The product is very unique in the furniture sector. It has brought a modern, European aesthetic to the American household. While there are copycat companies out there, nothing can really stand up to the quality of their Sactionals and Sacs.
Store Manager (Current Employee) – San Francisco, CA – July 24, 2013
Though found in a mall, working at Lovesac is nothing like "working in a mall." It is not standing at a table, folding shirts, saying "Hi" and pointing a customer toward a particular sale. It's not clocking in, occupying space, then going home.
When customers walk in, they have no idea what they're looking at. They think they see this or that couch or chair, and they think they "get it," The best and worst and most exciting and difficult part about working for Lovesac is that moment when you get to tell them they're wrong. They don't get it. That isn't a couch. That isn't a chair. It's an entirely brilliant modular furniture system that they might not even understand after you show them the first time.
The most frustrating things about working for Lovesac are also the most rewarding. We do little to no advertising, so it's up to you to be excited and thorough for every customer that walks in the door. You really have to focus and stay on your game so that everyone who leaves knows about the amazing products we sell. I won't lie and say that it isn't tiring at times, but it's worth it because the products and the people you work for are incredible.
You will never feel like you are just a number or a replaceable employee at Lovesac. This really does feel like a family, where everyone is interested in knowing you and invested in your well being. The schedules are flexible, I have rarely felt over-worked, and you really do get what you put in.
Bottom line, you will not find better, more appreciative people to work for.
flexible schedule, upper management very easy to communicate with, plenty of autonomy, creativity is encouraged
sometimes our growth in business is faster than our growth in infastructure