Customer Service and Returns Desk (Current Employee) – Edinburg, TX – August 11, 2014
On opening shifts the first thing that needs to be done is to place all the return transaction receipts in order and note the receipts that are missing so that they can be reprinted. Our loading tickets from the previous day need to be placed in order as well and noted what information is missing (ie. customer signature or employee initials). When that is turned in, I have to be the Customer service desk associate as well as the phone operator. Most of the time I am scheduled a full 8 hour shift alone so I have to be the return desk associate as well.
On a closing shift I have to run the same service desk, phone operator, and returns desk areas. At the closing shift you are responsible for recording all the stolen and store use merchandise for the day. Once it is all recorded on our daily store use form, I have to bill out all the merchandise to be turned in to the store manager. Both desk areas need to be cleaned with the trash thrown and the floor swept and mopped. All the returns need to be taken back to the sales floor by the end of the night.
Assistant Store Manager (Former Employee) – Spartanburg County, SC – September 25, 2016
When I first started I loved Lowe's! Hard work and dedication payed off. However once in a salary management position it became clear that advancement was political and the company cared more about what you gave them then your own happiness and work/life balance.
Customer Service Representative (Former Employee) – Llano, TX – September 25, 2016
Lowe's is not too great, but it is a job management there is constantly fighting with each other they put too much stress on the high school students that work there nothing gets done you cant get benefits you can hardly get raises or promotions store manager is like a car sales man
short breaks, employees are unreliable, management is constantly fighting
nothing negative to say... grreat overll place to work with great benefits... i was struck by a car leaving work one night and had to be out of work for a while... i recieved calls from managers adn hr to check up on me... i really enjoyed this job
Head Cashier (Former Employee) – Mount Airy, NC – September 23, 2016
Very amazing team I worked with miss my job along with great pay and benefits would love to go back. Lowes understood my personal time for taking off and did not give me a hard time and also allowed me to borrow vacation time when needed
Great place to work! Great pay, relaxed environment, good management
Customer Service Representative (Current Employee) – Victoria, TX – September 23, 2016
Fun place to work, fast paced, constantly busy. I have learned a lot about home improvement and always more to learn. Also how to drive power equipment. Great coworkers. Communication skills have improved. Always more opportunities opening. Hardest part is employee coverage. Best part is the feeling of helping customers and coworkers and the feeling of contribution and accomplishment.
Cashier/Garden Center (Former Employee) – Frisco, TX – September 23, 2016
Some days are slow to very slow almost no customers. Bad scheduling for shifts needed. Store manager is bad , assistant store managers are worst. They allow customers to take advantage of how the want to buy and to spend. They also allow customers to talk so rudely to all employees for the sake of making money.
great co workers fun to be around but hard to move up
Cashier (Former Employee) – Ozark, MO – September 22, 2016
most of the time we were short handed , I learned how to set up accounts , half of the management was good but the others are way to power hungry and disrespect the employees, my co works were, are so caring and friendly , i love them, they were the reason I love working there , the only reason why I left was because of a manager it was so hard working for him
store manager appreciate his employees and celebrated them
CSR - Customer Service Representative (Current Employee) – Prattville, AL – September 22, 2016
a great experience working with the company. The management is friendly and courteous to my needs. Each day is a different experience when providing customer service. The enjoyable part of the job is the feeling you have when helping someone to complete a home improvement project.
Head Cashier/Supervisor (Current Employee) – Carlsbad, CA – September 22, 2016
My day consists of multi-tasking along with supervising and managing the front end and registers. I usually am helping out at the customer service desk, or running lunches and breaks for my cashiers. I also must provide manager overrides and do beginning and closing duties along with dealing with money and cash offices.
The hardest part of my job is being under staffed, but I always make sure I have back up plans and keep the front end running smoothly. It's important to keep the stress down and not let people see the issues. Since we are customer focused, staying calm is key. We want customers to enjoy their visit, not feel stressed about any issues that may occur within the store.
Co-workers are a team and are always willing to help out whenever there is an order to be pulled. We are big about enjoying our safety with BBQ's etc and push each other to be the best we can be.
The best part of my job is helping people that can appreciate it. To know that someone has had a better day because I could help them. It's a great feeling knowing that I can do my job and use my knowledge and services to put a smile on someone's face. Because we're all customers somewhere outside of our jobs. So I put that into my daily self at my work. To treat customers how I would like to be treated.
Department Manager (Former Employee) – Greece, NY – September 22, 2016
Working with customers can be both fun and challenging. You may have great experience or you may not. Depends on ability of store manager to be fair and get to root cause of issues. If you have the word manager in your title, you may be held accountable for things you have little control to change. The environment is political. If they like you, you can do no wrong. Pay is above average for retail but you should prepare in advance for management turnover when things do not go well. Used to be a great place to work but they have tried too many times to reinvent themselves with change rarely implemented or budgeted well. With poor staffing, hiring and training over along period of time the last 2 years were difficult to endure. There are stores that are well run but not in Greece NY.