Working for this company was a great experience.
Pros: i learned a great deal working for this company.
Cons: reached my growth potential within the company.
Typical work day
. Review staff sign in sheets
. Review all emails
. Investigate and respond to any regulatory and customer complaints according to deadline dates.
. Check for any new client procedures (23 clients / Banks)
. Hold clerical meeting (15 minutes) to review changes
. Review the Compliance logs for any previous day violations. (FDCPA) Fair – more... Debt Collection Practices Act
. If violations occurred, review collector's folder for number of previous violations and apply policy and procedure in conference with manager.
. Notate problem accounts such as bankruptcy, consumer credit counseling, paid prior.
Reviewed some work from clerical and compliance staff.
What did you learn
How to manage multiple personalities,
Empathy in the workplace
I had a great staff who always came to work,I believe they enjoyed their positions.
The hardest part was that I didn't have much personal time. I would go into work at 9 a.m. and leave at 9 or 10 p.m.
This organization valued their hard workers and rewarded them with Rolex watches, trips to Vegas, Electronics.
I received a $500 a month raise almost every year. – less