Pros: a steady 40 hours
Cons: disorganized, boring, soul sucking environment, not enough pay for the mistreatment given, shady atmosphere
Ltd Financial Services is a shady place to work. There are managers there that sneak around looking and waiting for you to mess up so they can report it to the Director. There are rules that some people can get away with breaking versus others. Extremely, unnecessarily strict place to work, especially as far as dress code is concern. You can't even stand by the window while on your break (weird). Beware!! They have a zero tolerance for cell phones on the floor yet they monitor any personal calls made to your desk.
Some how, when you work 80hrs a pay check vs when you work an 88 hr paycheck, you receive the same amount of money on your paycheck (weird). It's a salary job yet they monitor the hours you work and the days you take off, and your pay is reduced if you do not work the allotted amount of hours for that pay period. They frown upon taking days off by the way, even if you're sick or have kids that need your attention. There's not a sense of compassion, empathy, or an understanding between management and the representatives.
I lost my grandmother a month ago and asked about Bereavement and was told by the director that they don't offer bereavement, which I found out later was a lie.
You call 300+ calls a day and only contact about 15 people a day, about 10 of those people are telling you wrong number, and 3 of those people have hung up on you. You sit there for 8hr and call consumers just to listen to voicemails yet they still expect you to meet your payment quota.
You are graded monthly on a "pass/ fail" or "acceptable/ not acceptable" scale. If you don't meet your – more... monthly quota, you're graded as unacceptable despite the call to contact ratio. I asked my manager how to reach my quota if no one picks up the phone, she didn't have much to say besides keep trying.
This job is extremely boring very easy to fall asleep. You don't get paid enough to get yelled at and mistreated by the consumer as well as get mistreated by the staff you work with.
I feel like this job is extremely unorganized, I've made calls on accounts that don't have the consumer's first name or ssn. How are you suppose to collect on an account where you don't know the person's name on the account.
We work avon accounts ( a company who doesn't report to the credit bureau) where the consumer has no incentive to pay their debt unless they want to sell again. This makes it even harder to collect.
There are Spanish only accounts that you have to weave through because they're in English only queues, which is a waste of time. The dialer ( a computer program that blindly dials numbers, and the account doesn't pop on the screen until the person says hello) dials Spanish accounts so you're automatically connected with a Spanish speaker but you're unaware of that until the person says "bueno". There's hardly any Spanish reps in my department so it's difficult to manage those accounts. The dialer also calls consumers that it's called the day before, which opens the representative up for verbal abuse by the consumer as well as accusations of harassment. We call accounts until 8:55pm which is pretty late and can result in verbal abuse from consumers. For a place that says they value the consumer, they have a terrible way of showing it.
Ltd is currently being audited by the Consumer Financial Protection Bureau and on the day that they came to the office, management asked that we throw all paper in the trash. We rushed around clearing our desks just minutes before members of the organization walked into the building. The whole thing seemed really shady, like something out of an Enron documentary.
I am truly unhappy with this job and I pray everyday that God blesses me with a better one. As soon as another opportunity comes, I'm turning in my badge. Two weeks notice? ha! What's that!!! – less