Great place to meet like-minded individuals, good benefits, inadequate pay for work expected.
Pros: free fitness allowance, great discount, rewards, benefits for full-time
Cons: way too much expected at specific levels, cult-like and popular/ cool kids club. hard to advance, even when you put way too much into a retail job.
Met some of my greatest friends here.
Depending on your role, your main focus is on the guests. Being sure that they are educated on the product they are purchasing/ trying on. This is to be expected and definitely reasonable.
However, many things happen behind the scenes/ off the sales floor, that requires additional work outside of your hours. They want you to do work while at work, but it is nearly impossible, especially at higher-traffic stores. You find yourself working while at home or checking your emails late at night or early in the morning.
This is a retail job, but it is much more than that.
You can not take ANY time off from Dec 15 - Jan 15. The holidays are insane (at least at high-volume stores), fun but insane! It is hard to enjoy the holidays like your friends and families get to do, just when things slow down for them, they really pick up for you.
You must be available to work the weekends, no exceptions for people working in the store. The most frustrating thing is watching management (Asst and Store Managers) take time off the floor on busy days. They do have things to do that are beyond your job requirements, but they get paid way more (sometimes, depending on who they are) and often everything is left on your shoulders, or so it seems.
This is a create company, with a great mission, but sometimes you can end up in the wrong store. I never regret working there because I learned so much and met many great people, but I do regret how long I stayed there (full-time over 2 years, moving into a leadership role after 1 year) and how I was treated when I put in my notice.