Bilingual Telephone Interviewer (Former Employee) – San Diego, CA – August 22, 2016
Typical day at work is just sitting at a cubicle all day trying out phone numbers randomly selected by a computer and try to persuade people to answer surveys about TV, radio and music choices. I personally struggled because I mostly got discontinued or business phone numbers. I got lucky if I got to complete a survey or two. In the end I was let go due to "productivity failure" which wasn't my fault.
Coffee and food vending machine and fridge to store my lunch.
Telemarketer (Former Employee) – San Diego, CA – June 10, 2016
Telemarketing at Luth Research is repetitive and mundane. Management and workers are not really encouraged to grow in the company. Hardest part of the job is staying awake. Most enjoyable part is successfully completing a survey with a client. I learned communication skills and patience.
Customer Service Representative (Former Employee) – San Diego, CA – October 20, 2015
Luth Research is a nice call center to get your foot in the door of customer service. Every few months we had a new supervisior because our old one quit. The hardest part of the job was to not get cussed out and hunged up on! The most enjoyable part was getting an older customer who just wants to sit and have a conversation. I enjoy making people's day!
Recruiter (Former Employee) – San Diego, CA – January 2, 2015
This job was kind of boring in hindsight, My hours were irregular, I would have to call in 2 hours before my shift to see if I even go in, in which case 50% of the time there was no work. Setting up the focus groups were fun but the fact that I only worked on 7 projects the whole time it was kinda disappointing
Research Analyst (Former Employee) – San Diego, CA – November 17, 2014
Avoid, avoid, avoid. The "Not that Great" review nailed it. They act nice to you and use you during their busy season and then discard you when business gets slow. They give you awful pay and overwork you with little training. Nobody's happy working their. The "Life Changing" review is a laughable attempt at HR to boost their awful reviews (any review that includes an HR buzzword like Equal Opportunity Employer should not be trusted). There are much better places to work out there. Don't waste your time with Luth.
In San Diego
Low pay, quick to fire, overwork you, awful office environment, no company culture...I could go on and on
I worked as an online project manager. I would not recommend working at this company. They fire a lot of people for almost no reason and hire felons and make them managers. You are very underpaid when it comes to industry standard. You work in a small cubicle, in an area with no windows and there is very little welcoming into the workplace environment. The bathrooms are pretty disgusting and parking can be challenging because you have to wait almost half an hour each day for someone to move cars. Bottom line, they treat people like disposable items, and I don't like that.
Anonymous (Current Employee) – San Diego, California, United States – June 13, 2014
Pros - Great Company to work for! I had been searching for a place to work that makes me happy for a long time. I was offered a position and have grown so much in the short amount of time I've been here. Management does recognize when you work hard and go above and beyond and they reward you for it. The Benefits are generous and the people are so diverse and fun to work with! The culture is wonderful and I am so thankful that the hiring team saw something in me and gave me a chance to prove myself when other Employers wouldn't give me the time of day. Thank you Luth Research for changing my life for the better!
Cons - None to share at this point. Although, It is challenging and often times I have to teach myself certain things. But, that is how you grow as an employee. Luth Research is an Equal Opportunity employer which gives everyone a chance at being employed. I think this is generous. People make mistakes and should not be discriminated against because of this. Some of these negative reviews are coming from upset part-time employees who were terminated because they don't follow the attendance policy and complain about not getting more hours when they know that they signed up for a part-time job.
Research Analyst (Former Employee) – San Diego, CA – April 7, 2014
Most of the reviews on here are from the telemarketers/phone survey switchboards. I came on here as a research analyst. I basically took all the culled data and made it into readable tables that were given to Luth's clients.
This job was really not for me and the company had no qualms about letting me go immediately. My boss was nice at first but then got very difficult when I wasn't doing well. I really hated working here. The job was difficult and the pay was really low for the amount of work I put in. I get paid a LOT more at where I currently work and my current position is much easier than what I dealt with at Luth.
People either like you or they don't. I never want to work for this terrible company again.
Customer Service Representative (Former Employee) – San Diego, CA – December 30, 2013
everyone there was or is very polite and friendly making a delightful and comfortable work invironment. on special occasions they would allow us to have pot lucks, company parties also provided on holidays. Nice break room with microwave to heat food, soft drink machines and other vending machines .
friendly co-workers, comfortable invironment, nice break room with tv and vernding machines
needs more deep cleaning on carpets, new chairs, more ventalation, to little parking
Telephone Interviewer (Former Employee) – San Diego – October 28, 2013
A typical day at work consists of conducting interviews with respondents for market research. I learned to be confident, professional, and businesslike in my phone manner as well as in my personal interactions on the job. Management was as helpful and encouraging as they could possibly be considering the pressures of the environment (meeting quotas). My co-workers varied in that there were those with a solid work ethic which lends success in this type of occupation. The hardest part of the job was speaking with someone who was uncommonly rude on the phone, and the most enjoyable part of the job was speaking with someone that understood you were performing a service and respected that.
occasional workplace frivolity such as "free ice cream sodas"
inconsistent hours, and possibility of advancement is small