Lyft Employee Review

View all Lyft reviews

Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Driver Support at Dangerously Low Levels-Be Warned
Lyft Driver (Former Employee) –  San Diego, CAJanuary 7, 2014
Worked for 6 months since July in San Diego. Gave superior effort to promote and enlist drivers and customers. Their star rating system is insanity. No driver can expect all 5 stars, especially from those customers who have had to much to drink. They do not expect perfection from any other employees. My ratings of 4.8 were flagged
and I got warnings. Was told by support this would change and did not. I had a flat tire on a late Sat. shift and could reach no one at support. Got email 11 days later acknowledging the problem. My car
over heated and I spent an overnight in a gas station because I could not contact anyone. Result was blown head gasket and $1,500
bill for repairs. Trade car for $3500 less and tried to register new car with LYFT Support. Result was I was Blocked by Computer to drive 2 shifts, because the computer wanted me to reapply as a driver.
Computer again reported me as unreliable on December 22, 2013 and dropped me as a driver because my star rating was 4.79. No further contact. Did not speak to person for over 5 months. Only employed and totally disrespected by the LYFT computer. They do not care about the drivers, only revenue. BE warned they do not offer any Liability Insurance. Never saw my name on a policy, nor did I have any ID that said I worked for them. From July, 2013, they open-end 14 new cities and have not provided enough driver support IE.
TO THE MOST IMPORTANT EMPLOYEES WHO MAKE MONEY FOR THE OWNERS. BE WARNED YOUR OWN CAR INSURANCE COMPANY MAY HAVE EXCLUSIONS IF YOU DRIVE YOUR PERSONAL CAR FOR HIRE. I DROVE AFRAID ON MANY NIGHTS
IN DARK
  more... NEIGHBORHOODS BECAUSE I BELIEVED IN THE CONCEPT OF GOING THE EXTRA MILE FOR A FRIEND. They chose not to support or pay me any bonuses as promised. I am 71 years old and in great health and spirits. My experience with LYFT
was to serve Younger customers like my own children by getting them safely home and being a designated driver. This employment
has cost me thousands and I hope that the owners change their attitudes and dangerous behavior. Everyone employed by LYFT is so liable for accidents,crimes, and injuries.
  less
Pros
Great customers and lots of fun spirited LYFTS
Cons
Be warned! Dangerous lack of driver support
Was this review helpful?Yes 762No 109Report

Other Lyft Employee Reviews

Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Horrible
Driver (Current Employee) –  Baltimore, MDJanuary 21, 2018
I am frustrated at the fact that this company will send you 8 miles away to pick up a ride that’s going to a destination which is only 2.4 miles away. You won’t be getting paid for those 8 miles and don’t expect tip from almost 90% of the customers even if you go above and beyond.
Pros
Own boss, no schedule to maintain
Cons
Costly, beats the car up, customers do not appreciate
Was this review helpful?YesNoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Fine,
Driver (Former Employee) –  Tempe, AZJanuary 21, 2018
The job is what you expect. You spend more time waiting for a rider than actually driving. You get to meet new cool people and make connections. I would recommend if you have a car and are cash strapped.
Was this review helpful?YesNoReport
Claimed Profile

Want to know more about working here?

Ask a question about working or interviewing at Lyft. Our community is ready to answer.

Ask a Question

Overall rating

3.7
Based on 974 reviews
5 stars
4 stars
3 stars
2 stars
1 star

Ratings by category

Work/Life Balance
4.0
Compensation/Benefits
2.9
Job Security/Advancement
2.9
Management
3.3
Culture
3.7