Great Place to work if you can make it to your year
Customer Service Representative (Former Employee) – Williamsville, NY – December 28, 2016
Great Place to work if you can make it to your year. You must stay in your department for the first year. Mine just happened to be retail telephone customer service, probably the most stressful job in the company. You clock in 5 minutes early and must be ready to take calls the minute your scheduled shift starts. It is back to back calls until you go home.
There is a 3 month probation period where you better not need a day off, it is grounds for termination. Then a 6 month period of time where it is employment based on performance. Afterwards if you can make it to a whole year, then you can get one of the great positions that M&T have that many people do not leave once they are there.
The hardest part of the day is the people screaming at you on the phone and you can not hang up on them, yet you get marked off if your call time is too longer.
The most enjoyable part of my day was going home at the end of my shift, knowing I did not get fired.
The cafeteria is great, pto and vacation time is great, and bid on shifts and hours, training is best I have seen in the industry.
easy to get fired, stressful, health benefits percentage is too high, low pay