Fast-paced, friendly, service-oriented atmosphere.
As a bank teller receiving and disbursing large amounts of cash it was critical that I adhere to state and U.S. regulations governing the industry. M&T provided frequent webinars to keep us up to date on any changes that were enacted in banking laws. Of high importance was staying aware of any customer behaviors that could be construed as money laundering.
Tellers were also required to stay abreast of changes in product offerings in order to review customer profiles and recommend changes to their product profiles that could be beneficial. That was the most difficult part of my job, as I was normally on the drive-up window, where customers expected fast service and did not typically want to come into the building itself.
However, the best part of the job was the customer contact. I thrive on providing excellent service with a smile, and I really liked interacting with most of my customers.