The best part is helping a customer understand their accounts, particularly when the call begins on a negative note. The worst part is the strict autonomy. You are expected to answer, process calls, and upsell by closely monitored daily statistics. I really dislike that you are expected to be a little robot. An employee shouldn't have to choose between doing what is right and what they are instructed to do. For those who have no trouble following instructions regardless of common sense, this is a great place to work. If you, like me, would prefer to use your brain and have no trouble seeing the forest from the trees, then this job/company may not be for you.
2 breaks and a designated lunch time everday make self-care easy
Very strict dress code, seriously?...i literally NEVER see customers, they don't care if i have on a t-shirt or a blouse