Take a look at all the independent flooring retailers and understand you are losing out on 100's of Millions of Dollars of Sales Worldwide.
Hire better people, your turnover rate has a huge negative impact on your sales, rep after rep, you finally give up. Business is created with relationships, not only with pricing. SERVICE, AND COMMUNICATION COME FIRST.
We buy from many other distributors who have similar products, priced higher, however their quality is better, but MOSTLY THESE DISTRIBUTORS ACTUALLY CARE ABOUT OUR BUSINESS.
Answered - Customer (Former Employee) - Tampa Bay, FL
Hire more Warehouse workers / customer service rep. Better communication . And most definitely better training for all employees.
Hire more people in warehouse and csr.
Answered - Sales Representative/Customer Service (Current Employee) - Deerfield Beach, FL