Technical Support Specialist
MD Revolution - La Jolla, CA

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Company: MD Revolution

Join healthcare’s most innovative company. MD Revolution is revolutionizing the world of healthcare with our personalized approach to delivering preventative medicine! We get to know our patients from their DNA to their steps per day. We build a personalized nutrition and fitness plan that’s as unique as they are. The latest mobile health devices and apps communicate data on our patient’s progress with our world-class team of physicians, scientists, fitness and nutrition experts. Join the team that is changing the world of healthcare and helping people achieve their goals like never before.

The goal of MD Revolution is to shift the medical paradigm from delivering reactive disease care to empowering proactive healthcare in a state of the art suite using the most current technologies.

Job Description:
The Technical Support Specialist position is responsible for supporting both our internal and external patient technical support needs. The Technical Support Specialist will perform daily desktop and device support, administration and maintenance, as well as supporting our patients with on-site and/or phone support.

Responsibilities Include (but are not limited to):

  • Assist with the implementation of new applications and changes to existing computer systems and software packages
  • Assist patients with the setup of mobile health devices and apps
  • Trouble shooting of mobile health devices and apps
  • Reach out to exiting patients to ensure tech compliance
  • Customer service surrounding tech for all patients
  • Maintain security and privacy of the information systems, communication lines, and equipment
  • Implement technical solutions presented by the user community
  • Hardware and software evaluations

Requirements:

  • Technical support background or similar knowledge to support both Apple OSX & Microsoft Windows operating systems (OSX 10.6.8 and above & Windows XP and above)
  • Possess a solid understanding of both wired and wireless networks
  • A+, N+, MCP, Mac Integration Basics (or similar experience)
  • Proficient in Bluetooth technology (pairing and troubleshooting)
  • Strong understanding of IOS and Android OS
  • Proficient with Microsoft Office products (specifically Outlook)
  • Proficient with Apple iWork products
  • Experience with Parallels virtual machines
  • Experience with troubleshooting network printer issues
  • A/V basic knowledge
  • Exceptional customer service skills

Compensation
Based on experience


Indeed - 11 months ago - save job
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About this company
Join healthcare’s most innovative company. MD Revolution is revolutionizing the world of healthcare with our personalized approach to...