The Park Operations Manager is responsible for every aspect of the day-to-day running of MN Pro Paintball’s park. The Park Operations Manager oversees all aspects that makes the park run and considers what can be done to improve operations. This includes key functions, such as managing the customer experience, strategic planning and development, monitoring health and safety, handling staff reviews & maintaining rental equipment. Park Operations Manager implements & executes strategies to constantly improve customer satisfaction and park development.
Job duties of the Park Ops Manager often include working outdoors, and day-to-day aspects of the job potentially include heavy lifting, navigating through large crowds and ensuring satisfactory customer service from all employees. Managers frequently shift focus throughout the course of a work day.
Park Operations Manager Job Responsibilities:
-Work directly with Park Director to implement & execute all strategies, systems and procedures as determined by Park Director. Maintain consistencies in all aspects of the business through maintaining strict guidance over policies and procedures as to not jeopardize the integrity of the business.
-Recruit, hire, train, coach, and maintain a quality core staff this includes performance reviews.
-Demonstrate dependability with regard to attendance and the ability to foster and be a part of an upbeat, enthusiastic work environment with a commitment to a “hands on” management style in the effort to provide the absolute best guest services and promote a “guest first” attitude with all staff.
-Lead, manage and hold accountable all staff at park.
-Coordinate and supervise staffing responsibilities to maintain the highest level of efficiency, performance, guest satisfaction and retention. .
-Ensure each guest receives their desired experience.
-Enforce company cash handling policies and procedures, and other loss prevention policies
-Maintain a quality food & beverage operation concentrating on portion control, food cost, and inventory control and product presentation.
-Manage & maintain all POS database needs including pricing, item creation etc.
-Handle and resolve all escalated customer issues.
-Communicate & coordinate any facility infra-structure safety, maintenance & improvement needs with Park Maintenance & Improvement manager.
Desired Skills & Experience
- Prior management experience is required.
- Strong customer service skills required.
- Management, sales, persuasiveness, marketing skills, decisiveness, energy and resilience are all desired skills
- Hiring & training expertise
- Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
- Good time management skills, problem-solving and decision-making skills.
- Must be able to effectively communicate verbally with staff members & guests.
- Work successfully as part of a team, while under pressure and Handle multiple tasks at one time.
About MN Pro Paintball
MN Pro Paintball is Minnesota’s Paintball Headquarters with three locations (Lakeville, Burnsville & Minnetonka MN) serving the Twin Cities. The Lakeville Park is the closest paintball park to the Twin Cities and offers eleven different playing courses on 150 acres of terrain. Burnsville & Minnetonka retail stores offer the largest paintball inventory in the state of Minnesota.
How to Apply:
Please submit cover letter and resume by May 31st, 2013
Targeted position start date: June 14th, 2013