Pros: call center is open from 7am-7pm so no working overnight or too late into the evenings, good at being flexible with school schedules or day care issues, paid 30 min lunch, paid two 15 min breaks, closed on major holidays with pay.
Cons: not much chance for advancement, needs more morale in the workplace, high turnover rate.
Arranging transportation for medical appointments. Working for this company, I've learned that providing good customer service and being efficient with your work is key to keeping a company in business. It's so important that we make sure that our clients are satisfied before we end that call. If a member calls in upset, you need to maintain professionalism – more... but have understanding at the same time. Do your best to help them in any kind of way, even if it means stepping outside your job description a little. My favorite thing about this job is when my client says to me, "You were great. Thanks so much for your help, I really appreciate what your company does for me." Knowing that I have done something to help someone else out is priceless. I'd have to say the hardest part of this job is when someone calls in and they're on Dialysis at such a young age or if someone calls in for their child, who has cancer. It's tough hearing some of these calls and can be heart breaking and there's times I wish I could do more for them than just arrange their transportation. On the flip side of that, it does make me feel good knowing I've done something to help them such as making sure they get to their Dr appointment for their sickness so that maybe some day they can be healthy again. There's some Management that I would say need some work, but they are friendly and try their best to make things fair for everyone. My co-workers are wonderful to work with. They help the day go by so fast and help keep good, positive attitude in the atmosphere. I've become so close with all of them, that I call them my second family and I call my workplace, my second home. – less